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Published: Aug 4, 2017

My Aged Care Provider Portal – ACFI Changes

In September 2017, streamlined functionality to support ACFI Reviews and Reconsiderations will be available in the My Aged Care provider portal.

Importantly, these changes aim to improve business efficiency and costs for providers by replacing paper based processes which have been dependent on postal services.

Summary of changes

The changes will introduce streamlined functionality within the provider portal to help providers to:

• Receive and action notifications for onsite and at desk ACFI Reviews being conducted by the Department of Health (DoH);

• Receive notification of the results from ACFI Reviews and Reconsiderations through the provider portal;

• Make a request where they wish to have an ACFI Review classification decision reconsidered.

Read more:

ACFI Reviews and Reconsiderations in the My Aged Care provider portal

Provider portal changes to support Aged Care Funding Instrument (ACFI) Reviews and Reconsideration Fact sheet (.pdf)

Published: Aug 1, 2017

Attention village operators and marketers – let your residents be heard

From: The Weekly Source (1 Aug 2017)

Announcing the McCrindle Baynes Village Census and Rating Program 2017.

Let your residents be heard by participating in this landmark village resident survey which goes into the field late September with results in November.

A large participation by operators and residents will create a factual body of knowledge on the true levels of satisfaction of village residents plus what their drivers are in joining a village.

The 2011 and 2013 McCrindle Baynes Census’ delivered 15,200 residents across close to 400 villages and 50 private and Not For Profit operators, completing up to 50 questions which identified satisfaction levels, marketing intelligence and areas for improvement.

Read more:

Attention village operators and marketers – let your residents be heard

McCrindle Baynes Village Census 2017 Prospectus (.pdf)

Published: Aug 1, 2017

My Aged Care Capability Development Project

The department has engaged CIT Solutions to conduct a national project to identify the personal capability elements for successfully interacting with the My Aged Care system.

The project will:

• identify the capability elements of the My Aged Care workforce that support effective operation of My Aged Care

• pinpoint the priority personal capabilities that can further improve the My Aged Care experience for consumers

• shape the mechanisms (such as learning opportunities) for enhancing personal capability.

The first phase of the project has been completed, and the second phase will take place during August 2017.

Read more:

My Aged Care Capability Development Project (.pdf)

Published: Jul 28, 2017

ICYMI: Aged Care & Healthcare in the News – 28 July 2017

In Case You Missed It – Below are links to recent articles on Aged Care and Healthcare that may be of interest:

Read more:

ACG – Hens create happiness, and art, in aged care

ACG – Maggie Beer is ‘Creating An Appetite for Life’ in August

AAA – Call for sector to help improve literacy around death

SMH – Aveo’s new Freedom Aged Care program comes at a high cost

SMH – Calls for action on retirement villages grow louder

SMH – Aveo faces outcry over push into Freedom Aged Care

Published: Jul 28, 2017

Media Release: National approach to prescription drug misuse

28 July 2017

The Turnbull Government will invest over $16 million to deliver the national roll-out of real time prescription monitoring for medicines to directly address the needless loss of life from misuse of these drugs.

The Real Time Prescription Monitoring system will provide an instant alert to pharmacists and doctors if patients received multiple supplies of prescription-only medicines.

This system will save lives and protect the community. This is something of absolute national importance.

Real time monitoring has been called for by the Australian Medical Association, Pharmacy Guild and by many families across the country who have been devastated by the loss of a loved one to misuse of prescription medicine.

We have listened to these calls and today we are taking action.

Read more:

National approach to prescription drug misuse (.pdf)

Published: Jul 22, 2017

Aged Care Complaints Commissioner – National Quarterly Bulletin

The Aged Care Complaints Commissioner has recently made quarterly data available to the public.

Read more:

National Quarterly Bulletin – Detailed contacts: March quarter 2016 – March quarter 2017 (.pdf)

Complaints by State – March 2017 (.pdf)

Aged Care Complaints – National Quarterly Bulletins

Published: Jul 21, 2017

Information for Aged Care Providers – Issue #2017/13

The Department of Health has released a new edition of its ‘Information for Aged Care Providers’ newsletter.

Read more:

Information for Aged Care Providers – Issue #2017/13 (.pdf)

Published: Jul 21, 2017

AACQA Quality Standard Newsletter – July 2017

The Australian Aged Care Quality Agency has released the July 2017 issue of their ‘Quality Standard’ newsletter.

Read more:

Quality Standard – July 2017 (.pdf)

Australian Aged Care Quality Agency

Published: Jul 14, 2017

ICYMI: Aged Care & Healthcare in the News – July 2017

In Case You Missed It – Below are links to recent articles on Aged Care and Healthcare that may be of interest:

Read more:

AAA – Providers told to ‘up their game’ on customer service

AAA – Physios call on minister to improve services to residents

AAA – Empowered staff the key to sector innovation: Report

ACG – Nurses, carers and health care professionals cry-out over fears of future penalty cuts

TWS – Law firm advertises class action against Aveo

AAG – Commission knocks back bid for more flexible part-time contracts

AAG – OPAN wins tender to run national advocacy program

ACG – Young Australians ‘Get Into’ aged care thanks to new pilot program

ACG – Graffiti and street art tour teaches seniors how to ‘Grow Bold’

TWS – KPMG survey: up to 80% of aged care providers fail to answer potential customer calls

Published: Jul 13, 2017

Seeking Your Views – Future Care at Home Reform

A public discussion paper on future care at home reform is now available on the Consultation Hub.

We are seeking your views on how future reform can best support older Australians to remain living at home and in their communities.

We would also welcome your early views and feedback on the February 2017 changes to home care to give consumers more choice in selecting a provider and introduce a nationally consistent process for assigning packages to consumers.

Read more:

Seeking your views – Future care at home reform

Future reform – an integrated care at home program to support older Australians

Future care at home reform

Published: Jul 11, 2017

Streamlined My Aged Care improves consumer support and access

Released: 11 July 2017

New policies and processes have been implemented to make life easier for all consumers, particularly older people with diverse needs, and health professionals who use My Aged Care.

My Aged Care is the Australian Government’s one-stop shop for aged care support.

Aged Care Minister Ken Wyatt said one of the most important changes to My Aged Care was clarification of who can speak on a consumer’s behalf, and under what circumstances.

“If a person is capable of consenting to someone speaking and acting on their behalf in My Aged Care, he or she now has greater flexibility in appointing a regular representative, and who that person can be,” Minister Wyatt said.

“In those cases where a person may not be capable of providing such consent, the consumer will need to have an authorised representative appointed for them.”

Read more:

Streamlined My Aged Care improves consumer support and access (.pdf)

Published: Jul 11, 2017

New National Aged Care Advocacy Program

The department held an open funding round in February-March this year seeking a single provider to deliver the new National Aged Care Advocacy Program (NACAP).

From 1 July 2017, the Older Persons Advocacy Network (OPAN) has been engaged to provide free, confidential and independent advocacy support to older people (including their families and representatives) who are receiving, or seeking to receive, Australian Government funded aged care services.

Read more:

New National Aged Care Advocacy Program

The National Aged Care Advocacy Program

Published: Jul 11, 2017

Innovation Grants Support Dementia and Aged Care Choices

Released: 11 July 2017

The Australian Government has released $34 million in funding grants to support innovation in dementia care and other aged care services.

Aged Care Minister Ken Wyatt said the grants would help the aged care system to meet the challenges ahead.

“The projects to be funded are cutting-edge and will strengthen the capacity of the aged care sector to respond to consumer-directed care and the challenges of dementia,” Minister Wyatt said.

“We know Australia’s population is ageing, and we know the aged care system must adapt to meet the community’s changing needs.”

42 projects will receive grants, with the focus on six priority areas.

“The Australian Government is committed to supporting the aged care sector as it moves towards consumer-directed care,” Minister Wyatt said.

“Supporting these projects will identify barriers that restrict access and choice and help ensure the special needs of consumers from diverse backgrounds are met.”

Read more:

Innovation Grants Support Dementia and Aged Care Choices (.pdf)

Published: Jul 10, 2017

Message from DHS: Quarterly Review July 2017

Attached is a communique from the Department of Human Services.

DHS Provider Communique: Quarterly Review July 2017 (.pdf)

Published: Jul 7, 2017

Information for Aged Care Providers – Issue #2017/12

The Department of Health has released a new edition of its ‘Information for Aged Care Providers’ newsletter.

Read more:

Information for Aged Care Providers – Issue #2017/12 (.pdf)

Published: Jul 3, 2017

Improvements to My Aged Care

From 3 July 2017, My Aged Care is making changes to better support clients, including clients with diverse needs and improve access to information for health professionals.

These improvements will support clients through their My Aged Care journey, ensuring they are able to receive the assessments and aged care services they need. The changes will also improve health professionals’ access to information to support them to provide continuity of care for their patients.

Read more:

Improvements to My Aged Care

Service providers: Overview of My Aged Care representation changes

Assessors: Overview of My Aged Care representation changes

Health professionals: overview of changes to improve access to patient information

Published: Jul 2, 2017

Manad Plus Rate Update Version Released

The next Manad Plus version update, which contains all the various rate updates, has now been finalised and released.

The Indexation of Residential Aged Care and Home Care subsidy and supplement rates to take effect from 1 July 2017 were published earlier this week. If you would like to make yourself familiar with the new rates, you will have received these via our eNews sent out on Tuesday 27th June (you can view that here).

Version 5 clients:

A new version, 5.4.56290.0, has been pushed out to all servers which were online. Those that were offline were not able to receive the upgrade file and you will need to contact our Help Desk to request this again (once your server is back online and able to receive the update file).

Please arrange for your IT Administrator to backup your database first and then run this update when all staff have logged out of Manad Plus, at a time which is convenient to you.

NOTE: We recommend running this when our help desk is open and you can receive support if needed.

Version 4 clients:

A new version, 4.17.10, which will contain the new rates has been created and we are in the process of logging in and manually running this update for you on your server as we have done in the past (or if we have had other arrangements in the past we will continue with this process).


If you have any questions, then please contact our Help Desk:

support@manad.com.au

• 1300 62 62 32

Published: Jun 30, 2017

Revised Dispensing for Nursing Home Residents

Commencing July 2017, pharmacists should include the RACFId (residential aged care facility identification number) for the nursing home each time a PBS/RPBS item is dispensed for all of the pharmacy’s nursing home patients.

The changes will make dispensing easier for pharmacists, as the RACFId will be used for PBS/RPBS supplies to all nursing homes. At present, the RACFId is only required for most supplies to nursing homes that have started using the National Residential Medication Chart (NRMC), or a commercial equivalent charting product that complies with PBS legislation.

Read more:

Revised Dispensing for nursing home residents (.pdf)

Published: Jun 30, 2017

Another massive ransomware outbreak hits servers worldwide

The world has been hit by a fresh ransomware epidemic spreading rapidly around the globe that uses the same tools exploited in the recent WannaCry epidemic.

The threat appears to be a variant of the Petya malware, which surfaced last year and crashes computers, rebooting them after rewriting the hard disk master boot record.

Read more:

Massive ransomware outbreak hits servers worldwide

What we know so far about the Petya/GoldenEye ransomware

Published: Jun 30, 2017

AACQA Quality Standard Newsletter – June 2017

The Australian Aged Care Quality Agency has released the June 2017 issue of their ‘Quality Standard’ newsletter.

Read more:

Quality Standard – June 2017 (.pdf)

Australian Aged Care Quality Agency