The expected outcomes that are the current focus of unannounced assessment contacts and are most frequently not met across the sector are:

• Expected outcome 1.6 Human resource management
• Expected outcome 1.8 Information systems
• Expected outcome 2.4 Clinical care
• Expected outcome 2.7 Medication management
• Expected outcome 2.8 Pain management
• Expected outcome 2.11 Skin care
• Expected outcome 2.13 Behavioural management
• Expected outcome 3.2 Regulatory compliance
• Expected outcome 3.6 Privacy and dignity
• Expected outcome 4.4 Living environment

NOTE: This information is for the period of July 2018 to October 2018 and is current as at 19 November 2018.