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Published: May 21, 2018

Annual Service, Support & Upgrade Fees 2018-2019

The 2018-2019 Annual Service, Support & Upgrade Fee Invoices have been emailed out for renewal for the coming financial year.

All annual fees currently expire on the 30th June 2018 so please ensure your accounts department has processed your invoice prior to expiry to continue receiving support and all upgrades from 1 July 2018 onward.

If your accounts payable department has an updated email address for invoices to be sent to or you didn’t receive the invoice last week then please email to request another copy or to update your details and email address.

Published: May 21, 2018

Manad Plus Version 5.6 Coming Soon!

We are now not too far away from completing the last few features that will be going into our next minor release, version 5.6.

For those of you who came to our User Group Meetings in both Melbourne & Sydney towards the end of 2017, you would have seen and heard what many of these are.

Some of the highlights are:

• An all-new ‘Risk Register’ feature
• One ‘reply’ will be allowed to a message received via the Messageboard
• Template macros can be created for Progress Notes
• Add your own ‘Guides’ for staff to follow for each of the Monitoring/Charting items
• More powerful charting with Pivot Grids
• An all-new ‘App’ module for those licenced to use the Manad Plus Mobiel App
• ‘Report an assault’ and ‘My Incidents’ added to the User module
• More use of colours to tag your Reference items
• Several new reports
• …plus more!

We’ll continue to update you via our eNews as we get closer to finalising the testing and have created the Release Notes which will be made available for download. The final version should be available in early-mid June.

Published: May 21, 2018

ICYMI: Aged Care & Healthcare in the News – 21 May 2018

In Case You Missed It – Below are links to recent articles on Aged Care and Healthcare that may be of interest.

Australian Ageing Agenda

New collaboration to tackle remote aged care workforce issues

Workers want flexible working conditions and greater recognition

At long last, mental health support for residents

Aged care CEOs react to the budget

Senate inquiry launched into tax practices of for-profit providers


ABC – Aged care ratings do not tell what you need to know about Australian nursing homes

ITNews – My Health Record will share de-identified data by default

ACG – Secret aged care audit sparks concern

ITNews – Govt reveals My Health Record opt out window

Published: May 17, 2018

Check for valid ACAT approval

The department has received a number of enquiries from providers about when an Aged Care Assessment Team (ACAT) assessment is required. A subsidy cannot be paid to an approved provider for providing care to a person, unless the person is approved under the Aged Care Act 1997 (the Act) as a care recipient.

Read more:

Check for valid ACAT approval

Published: May 15, 2018

Wanted: The Next Generation of Young Aged Care Leaders

Media Release: 15 May 2018

Aged Care Minister Ken Wyatt AM is calling on young Australians to consider diverse and exciting new careers in the rapidly growing aged care sector.

Launching Australia’s first aged care Next Gen Young Leaders Forum in Perth today, Minister Wyatt said strong, long-term demand and the promise of new professional pathways made the sector an ideal employment choice.

“We are entering a golden age of ageing,” said Minister Wyatt. “In WA alone it’s projected employment in health, aged care and social assistance will reach more than 180,000 by 2022, as our population ages and the sector becomes increasingly diverse.

Read more:

Wanted: The Next Generation of Young Aged Care Leaders (.pdf)

Published: May 15, 2018

Consultations on Location of New Aged Care Places

Media Release: 15 May 2018

Ensuring thousands of new residential aged care places are located where they are most needed is the aim of a national consultation process underway from today.

Minister for Aged Care, Ken Wyatt AM, said a wide range of aged care stakeholders were invited to take part, to help inform the 2018-19 Aged Care Approvals Round (ACAR), announced in the Turnbull Government’s 2018–19 Budget.

Funding for aged care will increase by $5 billion over the next four years, including for 13,500 new residential aged care places, 775 short term restorative care places and a further $60 million in capital investment, to be made available in this ACAR.

Minister Wyatt said the results of the consultation would help guide the distribution and targeting of new places and capital grants in each state and territory.

Read more:

Consultations on Location of New Aged Care Places (.pdf)

2018–19 ACAR Consultation—Identifying Residential Aged Care Needs

Published: May 15, 2018

Invitation to participate in ACAR consultation

The Minister for Aged Care, the Hon Ken Wyatt AM, MP has announced the opening of the 2018-19 ACAR consultation to ensure thousands of new residential aged care places are located where they are most needed.

A short survey is now open on the Consultation Hub. The survey closes on Monday, 28 May 2018.

Read more:

Invitation to participate in ACAR consultation

Published: May 8, 2018

Budget 2018: Guaranteeing essential services – record investment in health

Media Release: 08 May 2018

The 2018–19 Budget is guaranteeing the essential health services that Australians rely on, with a $12.4 billion increase in the Health Budget and a $414.5 billion investment in health, aged care and sport.

We will increase:

• Medicare funding by $4.8 billion;
• public hospital funding by more than $30 billion;
• investment in new medicines by $2.4 billion; and
• funding for aged care by $5.0 billion.

Read more:

Guaranteeing essential services – record investment in health (.pdf)

Other Budget Articles:

HCM – $5 Billion For The Aged Care Sector – But Is It Enough?

AAA – Budget: Funding for providers to implement new quality standards

AAA – Budget: Government provides more funding to improve aged care payments system

AAA – Budget: Residential places to go to consumers, new bond levy for providers

ACG – Budget brings “mixed emotions” for aged care

ABC – Budget 2018: Aged-care sector gets $1.6b to assist older Australians with services in their own homes

Published: May 7, 2018

Flu Vaccinations in Manad Plus

As part of the mandatory vaccination program, residential aged care providers will be required to keep a record of the number of staff and volunteers that receive a flu vaccination each year (whether or not under the Flu Vaccination Program).

This record keeping can be made very easy by using our 2 features which capture vaccinations for both Clients and Staff.

These features can be found in:

1. Clients: Care > Monitoring > Medical > Vaccinations
2. Staff/Volunteers: Personnel > Vaccinations

If you are still unsure about this feature then please contact the Help Desk on 1300 MANAD2 (1300 62 62 32) or

Published: May 7, 2018

IMPORTANT: Manad Plus v5.6 Update

Please note the next minor version update of Manad Plus (v5.6) will now require Microsoft .NET Framework 4.7.1 to be installed.

Please notify your IT Administrator so they can prepare for this next time they are planning updates to your infrastructure. We have not set a release date yet for v5.6 so they can add this to their usual planning of Windows updates over the coming months, if it is not already installed.

(NOTE: this is not required for the upcoming rates update.)

See: Microsoft .NET Framework 4.7.1

Supported Operating Systems:

• Windows 7 SP1 (x86 and x64)
• Windows 8.1 (x86 and x64)
• Windows 10 Anniversary Update (x86 and x64)
• Windows 10 Creators Update (x86 and x64)
• Windows Server 2008 R2 SP1 (x64)
• Windows Server 2012 (x64)
• Windows Server 2012 R2 (x64)
• Windows Server 2016 (x64)

As always, if your IT ever have any questions then please email these to

Published: May 7, 2018

Manad Plus Help Centre Update

We use an application called Zendesk for the Manad Plus Help Centre. This is where you can access Release Notes, Help Documentation and submit support tickets.

IMPORTANT: Zendesk has announced the deprecation of TLS support version 1.0 and 1.1 from June 14th onwards. As a result of the change, Zendesk will no longer operate on older browsers.

To continue to securely access Zendesk, users must use a modern browser version that supports TLS version 1.2 or above to access Zendesk after June 14th. The minimum browser versions include browsers such as Internet Explorer 11, Mozilla Firefox 27, Google Chrome 30 or Apple Safari 7.

Published: May 7, 2018

Update – Manad Plus Mobile App

Both our Android & iOS Apps have received a minor update with an update to error logging tool used. This new version is now available in both App Stores.

The current Manad Plus Mobile App versions are:

Android – Google Play Store:
Apple – iTunes App Store:

The App version is compatible with the desktop version: v5.5.53231.0 or higher.

Published: May 7, 2018

Prepare for SQL Server 2008 end of support

Microsoft will soon no longer be releasing security updates for any version of SQL Server 2008 or 2008 R2, which means you may be out of compliance with industry regulations such as the upcoming GDPR.

Extended support will end on: July 9, 2019.

Do you need to start planning now to upgrade your SQL Database version?

Read more:

Prepare for SQL Server 2008 end of support

Published: May 7, 2018

ICYMI: Aged Care & Healthcare in the News – 07 May 2018

In Case You Missed It – Below are links to recent articles on Aged Care and Healthcare that may be of interest.

Australian Ageing Agenda

Workforce strategy urges action on funding, remote issues

Aged care providers urgently need a cyber resilience strategy

Aged care’s most pet-friendly states identified

Providers back compulsory flu vaccination program


ABC – Aged care workers join bosses to plead for more funding

9News – Aged-care homes must offer staff flu jab

SMH – All aged-care homes must offer staff flu vaccinations, Turnbull government orders

ABC – Queensland patients waiting for aged care placement would take up entire hospital

ITNews – Vic govt commits $124m to e-health records

Published: May 3, 2018

Supporting Our Aged Care Workforce in Remote Locations

Media Release: 03 May 2018

The Turnbull Government is delivering on its commitment to address the challenges remote aged care providers face as they deliver safe, high-quality care for ageing Australians, with a special meeting held to examine remote aged care services.

The Minister for Aged Care, Ken Wyatt AM, said the meeting with representatives from remote and very remote aged care providers was a direct result of national consultations by the Aged Care Workforce Strategy Taskforce.

“We need a population health approach, one that thinks outside the square and shapes what we need for future years, to build on the existing workforce”

“We are determined to meet this challenge, to deliver the best possible aged care for senior Australians, whether they live in our cities, regional centres or very remote communities.”

Read more:

Supporting Our Aged Care Workforce in Remote Locations (.pdf)

Published: May 1, 2018

Risk of faulty circuit breakers in aged care facilities

Older aged care homes may have faulty circuit breakers installed. Electrical company Eaton has issued a recall notice.

We encourage organisations to review current circuit breakers and take appropriate action where required.

Read more:

Risk of faulty circuit breakers in aged care facilities

Recall notice

Published: May 1, 2018

Flu vaccination program now mandatory

From 1 May 2018, legislation requires Australian Government-subsidised residential aged care providers to offer the flu vaccine to staff and volunteers.

Vaccination is vital for staff and volunteers in aged care, where the flu can spread quickly and have devastating results for residents.

Read more:

Flu vaccination program now mandatory

Published: Apr 30, 2018

AACQA Quality Standard Newsletter – April 2018

The Australian Aged Care Quality Agency has released a new issue of their ‘Quality Standard’ newsletter.

In this issue…

• Message from the CEO
• Have your say on the Draft Standards Guidance
• Information sessions on unannounced re-accreditation audits
• Qassist: Free compliance assistance education
• Update: consumer reports – home and community care
• Survey Results: Infection Control Report now online

Read more:

Quality Standard – April 2018 (.pdf)

Australian Aged Care Quality Agency

Published: Apr 30, 2018

New form to update your material and operational changes

The new ‘notification of a material change’ form is now available online. This form should be used by approved providers to notify the department about:

• Any situation that materially affects your organisation’s suitability to be an approved provider. A material change is one that is substantial or considerable in nature.
• Any changes to the approved provider’s authorised contact details. The approved provider’s authorised contact is the person that the department can contact and is authorised to act on behalf of your organisation.

You are required to notify the department within 28 days after the change occurs.

Read more:

New form to update your material and operational changes

Notifying material changes for approved providers

Notification of a Material Change form

Published: Apr 27, 2018

Information for Aged Care Providers – Issue #2018/7

In this issue:

• New My Aged Care videos
• Palliative care – new online resource

Read more:

Information for Aged Care Providers – Issue 2018/7 (.pdf)