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Published: Jan 14, 2019

Aged Care Quality and Safety Commission

The new Aged Care Quality and Safety Commission website is now up. See: https://www.agedcarequality.gov.au/

To make yourself familiar with the changes there is a page called ‘New Rules: Providers’ containing:

• Key changes for providers information sheet
• Language glossary
• Fact sheets on key changes:

o Accreditation and re-accreditation key changes fact sheet
o Assessment contacts key changes fact sheet
o Commonwealth home support programme key changes fact sheet
o Consent to access premises key changes fact sheet
o Quality review key changes fact sheet
o Request for specified information key changes fact sheet
o Review audits key changes fact sheet
o Transitional arrangements key changes fact sheet

Read more:

New Rules: Providers

Regulatory Policy Helpdesk

From 2 January 2019 providers can access a Regulatory Policy Helpdesk for support in understanding how the Commission will operate under the Aged Care Quality and Safety Commission Rules 2018.

Email: regulatorypolicy@agedcarequality.gov.au

Published: Jan 14, 2019

Welcome to 2019!

Welcome to 2019, we hope you had a great Christmas and New Year period.

2019 is going to be a big year for Aged Care with the new Aged Care Quality and Safety Commission commencing, the Royal Commission into Aged Care Quality and Safety getting underway and the upcoming changes to the Accreditation Standards from 1 July 2019.

We now have almost all our staff back-on-deck as I’m sure many of you do too. So if you have any questions you didn’t get around to asking at the end of last year then please get in touch 1300 62 62 32 and speak with your dedicated Client Manager as to how Manad Plus can best help you going forward in 2019.

NOTE: The 18th January Royal Commission preliminary hearing will also be live webcast via the Royal Commission website.

Published: Jan 14, 2019

Australia Day Holiday (2019)

The Management Advantage office will be closed on:

• Monday 28th January 2019 (for the Australia Day Public Holiday)

Note: The Manad Plus Help Desk will be OPEN on Australia Day.

Published: Jan 14, 2019

ICYMI: Aged Care & Healthcare in the News – 14 Jan 2018

In Case You Missed It – Below are links to recent articles on Aged Care and Healthcare that may be of interest:

The Butterfly Model Of Care: “This Is How Aged Care Should Be”

Commissioner Lays Groundwork For New Era In Aged Care

Published: Jan 10, 2019

Royal Commission Update

The Commissioners will issue Practice Guidelines to assist parties, witnesses and members of the public involved with the Royal Commission.

These provide comprehensive guidance and details on the format and referencing to be adopted by those who are requested in the future to provide information to the Royal Commission.

Read more:

Document Management Protocol for the Royal Commission into Aged Care Quality and Safety (.pdf)

NOTE:

FAQ has been updated: 10 January 2019

FAQ on Aged Care Approved Provider Information Request (.pdf)

Preliminary Hearing (Adelaide) – 18 January 2019

Hearings

Published: Jan 8, 2019

10,000 extra home care packages to benefit senior Australians

The rollout of an additional 10,000 new high-level home care packages begins this week, helping more senior Australians to remain living independently in their own homes.

The home care expansion is part of the Liberal National Government’s half-billion dollar ($552.9 million) aged care funding increase, announced in December 2018.

All of the additional 5,000 Level Three and 5,000 Level Four packages will be allocated by 30 June 2019, providing funding for up to $50,000 of care services per person per year including nursing, home assistance, nutrition and meal preparation and transport support.

Read more:

10,000 extra home care packages to benefit senior Australians (.pdf)

Published: Jan 2, 2019

New Commission, New Era for Aged Care Quality and Safety

Today marks a new era for Australian aged care, with the independent Aged Care Quality and Safety Commission opening its doors, launching its one-stop quality and safety website and the single new contact number for aged care concerns and queries: 1800 951 822.

Minister for Senior Australians and Aged Care Ken Wyatt AM said the new Commission was a landmark Liberal National Government aged care reform and would better target sub-standard care and ensure the safety and security of senior Australians.

“With the motto ‘Engage, Empower and Safeguard’, the Commission flags a new beginning for aged care quality and safety,” Minister Wyatt said. “A single Commissioner overseeing compliance monitoring, complaints and customer service means no more silos.

“For the first time, senior Australians and their loved ones have one place to go when they need help, want to raise a concern, or access information about an aged care service.

Read more:

New Commission, New Era for Aged Care Quality and Safety (.pdf)

Published: Dec 24, 2018

CHSP Innovation Funding – Expression of Interest now open

The department is seeking Expressions of Interest (EOIs) from organisations for proposals seeking to trial or use innovative approaches for the delivery of Commonwealth Home Support Programme (CHSP) services. The EOI process will close 2pm (Canberra time), Friday 1 February 2019.

Read more:

CHSP Innovation Funding – Expression of Interest now open

Grants Connect

Published: Dec 21, 2018

Retirement Living Code of Conduct Launched

The retirement living industry has today officially launched a new industry code of conduct and is urging all retirement village operators to sign up over the next 12 months to demonstrate their commitment to high standards and resident satisfaction.

The Retirement Living Code of Conduct is the initiative of two peak industry bodies representing retirement living operators across Australia – the Retirement Living Council (which is part of the Property Council of Australia) and Leading Age Services Australia (LASA).

The new code, which is scheduled to be rolled out from 1 January 2019 and take full effect from 1 January 2020, has been finalised after an extensive 12-month development process including consultation with retirement village operators, residents and other interested stakeholders earlier this year.

Read more:

Retirement Living Code of Conduct Launched (.pdf)

Retirement Living Code of Conduct (.pdf)

Published: Dec 21, 2018

Information for Aged Care Providers – Issue #2018/23

In this issue:

• Operational hours over the holiday period
• Consultation – streamlined consumer assessment for aged care
• Check for valid ACAT approval
• 2017–18 Report on the Operation of the Aged Care Act 1997 now available

Home Care:

• Home care and the Australian Consumer Law

Residential Care:

• Specialist Dementia Care Program roll out

Read more:

Information for Aged Care Providers – Issue 2018/23 (.pdf)

Published: Dec 21, 2018

ICYMI: Aged Care & Healthcare in the News – 21 Dec 2018

In Case You Missed It – Below are links to recent articles on Aged Care and Healthcare that may be of interest:

Peaks welcome boost to residential aged care funding

Art therapy a stroke of creativity

MYEFO measures ‘unlikely to help’ embattled providers

New retirement code of conduct to promote resident safety, dignity and happiness

RLC and LASA officially launch voluntary Code of Conduct – to start 1 January 2020

Published: Dec 19, 2018

Schedules of Fees and Charges (1 January 2019) update to Maximum Permissible Interest Rate

The Maximum Permissible Interest Rate (MPIR) applicable to accommodation prices and to refund periods for refundable deposit balances and accommodation bond balances will decrease from 5.96% to 5.94% for the period of 1 January to 31 March 2019.

The Base Interest Rate remains unchanged at 3.75%.

Read more:

Refundable Deposit Balance and Accommodation Bond Balance Refund Interest Rates

Schedule of Fees and Charges for Residential and Home Care From 1 January 2019 (.pdf)

Schedule of Fees and Charges for Pre 1 July 2014 Residents from 1 January 2019 (.pdf)

Published: Dec 19, 2018

LASA Royal Commission Webinar

LASA partnered with PwC Australia to deliver a webinar to effectively manage the Royal Commission process. What to expect, how to prepare for the year ahead, and how to manage it successfully.

Watch it here:

LASA Royal Commission Webinar

Published: Dec 18, 2018

How to nominate additional My Aged Care Organisation Administrators

Please ensure that you nominate an additional My Aged Care Organisation Administrator to help manage your outlets. This is essential at this time of year when your usual Administrator may be on leave.

Instructions on how to set up an Administrator are in the My Aged Care Provider Portal User Guide Part One, on the department’s website.

Read more:

How to nominate additional My Aged Care Organisation Administrators

My Aged Care Provider Portal User Guide: Part One – Administrator Functions

Published: Dec 17, 2018

Boosting support for older Australians

The Liberal and Nationals Government will deliver more support for older Australians, with a half a billion dollar ($552.9 million) increase to aged care funding including the release of 10,000 high-level home care packages within weeks.

We understand that older Australians prefer to receive support and services in their own home and live independently for as long as possible.

The 10,000 new high-level home care packages deliver important services at home, such as complex clinical care from a range of providers, nursing and mobility care, nutrition, hydration and meal preparation and transport support.

The packages and will be available in early 2019 and will be spilt across 5,000 level three and 5,000 level four care packages, providing up to $50,000 per person in services each year.

The $287 million home care expansion is on top of the extra 20,000 packages funded in the past year, which combined will result in a record 40 per cent increase in the number of people receiving home care packages.

Read more:

Boosting support for older Australians (.pdf)

Published: Dec 17, 2018

2018-19 MYEFO – More Home Care Packages

Today, the Government announced a $287 million investment to release an additional 10,000 high level (level 3 and 4) home care packages in 2018-19.

This will result in an additional 5,000 level 3 and 5,000 level 4 packages in 2018-19 to support more senior Australians to receive their approved level of care sooner and remain living at home for longer.

Read more:

2018-19 MYEFO – More Home Care Packages

Published: Dec 17, 2018

Thank You Roshni & Goodbye

Everyone at Management Advantage would like to say thank you to one of our Client Managers, Roshni, who is retiring at the end of the year.

Roshni has been with us for almost 18 years and would have worked at various times with many of you. We wish her all the best for the future and thank her for all the great work she did in supporting our clients over the years and what she has contributed to our team. Goodbye Rosh!

Published: Dec 17, 2018

2018 in Review

2018 has been another big year for us.

We have attended several conferences in states all across Australia showcasing Manad Plus and why we believe it is the leading software application on the market.

We have welcomed several new clients who have implemented Manad Plus into their organisation. Several of these clients have also left existing products to realise the benefits and enhanced features Manad Plus offers.

We have welcomed some new staff members who have joined our team so we can continue to best support all our clients.

This year we have deployed another new version (v5.6) and updated our release frequency so we have already released a further 2 mini-updates to v5.6 with new features and enhancements. We also have a 3rd update about to be finalised before the end of the year.

These releases have incorporated several ‘all-new’ features as well as enhancements to existing features and many client suggestions/requests. There were over 100 pages of Release Notes this year demonstrating the ongoing development work we commit to always improving Manad Plus for our users.

Some of the highlights were:

• An all-new ‘Risk Register’ feature
• A ‘reply’ option was added to a message received via the Messageboard
• Template macros can be created for Progress Notes
• Add your own ‘Guides’ for staff to follow for each of the Monitoring/Charting items
• More powerful charting with Pivot Grids
• An all-new ‘App’ module for those licenced to use the Manad Plus Mobile App
• ‘Report an assault’ and ‘My Incidents’ added to the User module
• More use of colours to tag your Reference items
• Several new reports
• …plus more!

We have also released to our Help Centre new video tutorials on how to use features within Manad Plus. Videos are a great self-learning tool for staff to use and compliment the existing word and screenshot based help documents.

We always want to ensure you are getting everything out of our software and that you are using it to its full potential so please continue to make good use of our self-help tools and training team when needed.

Looking now to 2019…

• We will be building new features to assist with your requirements to meet the new Accreditation Standards
• We have plans for several exciting new features to keep Manad Plus ahead of the curve when it comes to features, analysis of data, reporting and ease-of-use.
• The Manad Plus Mobile App will see greater releases as we add more features to our current versions for Android & Apple
• Finalise the remaining version 4 users to update to version 5, as they are all entitled to the upgrade at no cost, and so they can get the benefits of this new version.

Thanks for all your support in 2018, have a great Christmas and a safe and Happy New Year.

Ben Sturzaker – General Manager

Published: Dec 17, 2018

ICYMI: Aged Care & Healthcare in the News – 17 Dec 2018

In Case You Missed It – Below are links to recent articles on Aged Care and Healthcare that may be of interest:

Consumer report shines light on residents’ experience

Inquiry recommends passing of aged care staffing bill

New aged care royal commissioner appointed

Advisory Report on the Aged Care Amendment (Staffing Ratio Disclosure) Bill 2018 (.pdf)

Witnesses to appear at royal commission from February

Industry peak releases MYEFO wish list

On-site pharmacist a first for aged care

Surprise announcement comes on top of delays for the aged care royal commission

Published: Dec 14, 2018

My Aged Care Learning Environment now online

The My Aged Care Learning Environment for the My Aged Care Screening and Assessment Workforce is now available online.

The Learning Environment provides seamless access to up-to-date and new content in an interactive online experience. It will be offered to:

• Screening and Assessment workforce members who wish to undertake a new My Aged Care Statement of Attainment
• Aged Care Assessment Team delegates who wish to undertake delegate training
• Nominated Screening and Assessment workplace trainers approved by the Department of Health.

Read more:

My Aged Care Learning Environment now online