Home Care Package (HCP) providers must issue each care recipient a monthly statement showing their available funds, how the funds are being spent and the amount of unspent funds.
Previously, providers needed to include the total provider-held unspent funds for current and previous payment periods in the monthly statement.
From the September 2022 payment period, you must split out the unspent funds into the:
• Commonwealth portion of provider-held funds
• care recipient portion of provider-held funds, and
• home care account balance.
Read more:
Aged Care Alert: Home Care Package monthly statements are changing
Provider Guide Better Practice Home Care Package Statement (.pdf)