The Aged Care Complaints Commissioner Annual Report 2016-17 is now available.
The Aged Care Complaints Commissioner provides a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government.
The report gives some good insights into the increasing awareness of people about aged care, especially at a time when more than ever, there are more choices and more freedom for people in aged care to make those choices.
Read more:
Aged Care Complaints Commissioner Annual Report
Aust. Ageing Agenda – Medication issues top complaints in residential care
LASA – Australia’s aged care system delivers but there is more work to do (.pdf)