Ambulance Victoria is introducing the Residential Aged Care Enhanced Response (RACER) pathway for triaging Triple Zero (000) calls for people living in aged care homes.

Under RACER, a Referral Services Triage Practitioner will request an ambulance or, where appropriate, will refer patients to alternative services such as Residential-In-Reach or the Victorian Virtual Emergency Department (VVED).

Launched in February, VVED is a video telehealth medical consultation service that provides clinical assessment, care and support for those patients who don’t need urgent emergency care for certain patient cohorts. Under RACER, this service will be expanded to enable Ambulance Victoria’s Triage Services to refer patients from residential aged care homes.

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Ambulance Victoria’s responses to Triple Zero calls from aged care homes