Dear aged care service provider,

Re: Advice regarding COVID-19 (novel coronavirus)

I am writing to provide updated advice regarding COVID-19 (formerly known as novel coronavirus) to all aged care service providers, including providers of residential aged care services, home services and the National Aboriginal and Torres Strait Islander Flexible Aged Care program.

While the number of cases of COVID-19 is currently small in Australia, it is possible that this situation could change at any time, and providers of all services need to give a high priority to planning and being prepared for this scenario. I refer you to the important advice on this matter issued to aged care providers by Australia’s Chief Medical Officer, Professor Brendan Murphy on 26 February 2020.

Read more:

Commissioner’s letter to aged care providers (.pdf)

Aged Care Quality and Safety Commission – Proportionate risk-based regulatory response to COVID-19 (.pdf)