Released: 11 July 2017

New policies and processes have been implemented to make life easier for all consumers, particularly older people with diverse needs, and health professionals who use My Aged Care.

My Aged Care is the Australian Government’s one-stop shop for aged care support.

Aged Care Minister Ken Wyatt said one of the most important changes to My Aged Care was clarification of who can speak on a consumer’s behalf, and under what circumstances.

“If a person is capable of consenting to someone speaking and acting on their behalf in My Aged Care, he or she now has greater flexibility in appointing a regular representative, and who that person can be,” Minister Wyatt said.

“In those cases where a person may not be capable of providing such consent, the consumer will need to have an authorised representative appointed for them.”

Read more:

Streamlined My Aged Care improves consumer support and access (.pdf)