Support
It is so important to be able to trust your software vendor to support you when you need it most. Management Advantage prides itself on having the best aged care software support in the industry.
When you need someone, we will be there.
Implementation
Like anything new, implementing an organisation-wide software system like manad plus can create uncertainty.
That’s why we ensure a smooth transition.
We work closely with you through the implementation process to help you use manad plus to its full potential and support you from day one – with setting up the implementation plan, training staff and providing ongoing support via our help desk and user groups.
Training
Our trainers are highly experienced Registered Nurses, who have in-depth knowledge and experience in training staff across all levels of computer ability.
We train your staff onsite so they know exactly how to use manad plus to its full potential.
Online and ongoing training sessions can also be arranged.
User Guides
Allowing users to help themselves.
We have a comprehensive set of online user guides that explain step-by-step how to perform tasks. Each guide is supported with screenshots to assist visually what a user should see on screen.
We have also developed a number of video tutorials so staff, where English is not their first language, can watch and listen as someone shows them how a feature works.
Help Desk
Management Advantage provides unique support.
We have support people who are clinical consultants and understand aged care. Their specialist advice can help you realise the vast capabilities of manad plus.
If you send a support email you will automatically receive an acknowledgement that is has been received and be allocated a ticket number for future correspondence and assistance with your issue right through to resolution.
To contact the Help Desk team you can email them at support@manad.com.au
User Groups
Client feedback is extremely important to us.
We are always listening to our clients and involving them in the ongoing development of manad plus.
Through both user groups and our annual user conferences/meetings, clients provide valuable feedback that continually enhances our software.
Users can also always lodge suggestions with their dedicated Client Manager or directly via the Help Desk so we can log these into our Feedback database.