We feel for everyone battling the current floods and would like to offer any support we can. If the floods have impacted your home or you have taken on the residents of another home, and you require anything, then please reach out to the Help Desk team or your dedicated Client Manager for support.

If you have taken on residents that have relocated due to the floods, then please note the Department of Health and Aged Care has released a fact sheet on how to manage this process. It covers how funding works and what providers should do when temporarily relocating residents in an emergency situation.

Read more:

Temporary relocation of residents in emergency situations (.pdf)