Month: December 2016

Thank you to everyone that continues to let us know we provide great support when you use our help desk. We really appreciate the feedback.

When you call or email it’s nice to hear that our support team of Ash, Melaan, Roshni, Jacquie & Andy are providing you with great support and assistance that you value.

Our 2016 stats are down just slightly on last year (2015: 99%) but still at an impressive 98.7% satisfaction rating!

We know we can always continue to improve our support services so please let us know if you have any suggestions to ensure we continue to provide the best software support in the industry.

2016 has been another big year for us.

We have attended several conferences in states all across Australia showcasing Manad Plus and why it is the leading software application on the market.

We have also welcomed several new clients who have implemented Manad Plus into their organisation.

This year we will have deployed x3 new version releases (5.4 will be out very soon). These releases have incorporated several ‘all new’ features as well as enhancements to existing features and many client suggestions/requests.

The Manad Plus Help Desk support team will be working over the holiday season; however, they’ll be taking a well-deserved break on the following 3 days:

– Monday December 26th – Closed
– Tuesday December 27th- Closed
– Monday January 2nd – Closed

During this time if you have any questions/issues please email support@manad.com.au or leave a message on our answering machine (1300 62 62 32) and someone will respond to you as soon as possible.

Remember you can always use the self-help tools for assistance. If using version 4 they are located in User Options > Tip Sheets or if using version 5, go to: Help > Help Centre.

From all the staff at Management Advantage we would like to wish you a Merry Christmas and a safe and Happy New Year.

Thank you for your continued support in 2016 and we look forward to working with you all as we continue to develop Manad Plus even further in 2017.

The following information further clarifies the department’s 16 December 2016 article on Aged Care Funding Instrument (ACFI) Question 12.4 in Issue #24 of the Information for Aged Care Providers newsletter.

As per the ACFI User Guide 2017:

• The evidence requirements for Complex Pain Management ACFI 12.4a claims include a directive given by a registered nurse or medical practitioner or allied health professional, as well as an evidence based pain assessment.
• The evidence requirements for Complex Pain Management ACFI 12.4b claims include a directive given by a medical practitioner or allied health professional, as well as an evidence based pain assessment.
• Under question 12.4a and 12.4b, it is permissible for the treatment to be undertaken by a different health professional than the one who gave the directive, noting that for question 12.4a the different health professional is limited, to an allied health professional or registered nurse, and for question 12.4b, an allied health professional only. Health professionals undertaking these treatments must be operating within their scope of practice and comply with the registration and/or accreditation requirements outlined on pages 38 to 39 of the ACFI User Guide 2017.

The 2016-17 Budget provided for an extra $102.3 million over four years from 2016-17 to increase and better target the viability supplement under the Modified Monash Model.

Changes to residential care, home care and flexible care come into effect on 1 January 2017.

Information is available on:

residential care, including the new viability supplement points calculator
home care, including new grandparenting arrangements
new viability supplement payment rates.

Read more:

Viability Supplement – 1 January 2017 changes

The Maximum Permissible Interest Rate (MPIR) applicable to accommodation prices and to refund periods for refundable deposit balances and accommodation bond balances will remain constant at 5.76% for the period of 1 January to 31 March 2017.

The Base Interest Rate remains unchanged at 3.75%.

Schedule of Fees and Charges for Residential and Home Care From 1 January 2017 (.pdf)
Schedule of Fees and Charges for Pre 1 July 2014 Residents From 1 January 2017 (.pdf)

The Department of Health have release a number of resources including an updated ACFI User Guide applicable from 1 January 2017.

Updated ACFI Resources

ACFI User Guide 2017 (.pdf)
ACFI Answer Appraisal Pack 2017 (.pdf)
ACFI Assessment Pack 2017 (.pdf)
ACFI Application for Classification Form 2017 (on Medicare website)