The Government has provided funding through its mid-year budget process for the Commission to expand its processes in relation to responding to compulsory reports.
From 1 March 2020, Commission staff will be looking more closely at incident reports in relation to risk assessment and may follow up with individual approved providers to determine the outcome of internal investigations undertaken in response to incidents.
In some cases, providers may be requested to provide additional evidence of actions taken such as staff training and amendments to resident care plans or behaviour charts. Alternatively, or in addition to this, a site visit may be conducted in particular cases to collect additional information, including through staff and resident interviews. Depending on the findings, further regulatory action may be considered.