As was published recently in the ‘Aged Care Quality Bulletin #5, May 2019’ the Commission recently increased the number of ‘unannounced visits’ made to residential aged care services commencing on the weekend and after-hours to assist with the assessment and monitoring of performance within a 24-hour service delivery environment.
This builds on the Commission’s after-hours and weekends monitoring visits that are already in place as a result of escalated concerns, referrals or identified risks.
The extension of the monitoring program supports assessment and monitoring visits in the early hours of the morning, late in the evening, and across weekends.
To determine the focus of any unannounced assessment contact, the assessment team usually interviews the person in charge of the service and asks a series of questions to identify possible areas of risk. These questions are widely promoted, and available to view on the Commission website.