For the first time, the Commission has engaged the Australian Institute of Health and Welfare (AIHW) to conduct an independent analysis of its residential consumer experience reports (CER) data gathered over a two-year period.

Consumer experience of residential aged care is assessed in a 10-question survey administered by the Aged Care Quality and Safety Commission.

Consumer (resident) responses during 2017–19 were predominantly positive, especially regarding feeling safe, being treated with respect, and having healthcare needs met.

Analysis indicates that personal mobility, resident group birthplace characteristics, facility size and organisation type (not-for-profit, government or private) are factors that affect consumers’ responses.

Read more:

Consumers’ experience of residential aged care, Australia 2017–19 (.pdf)