The focus of unannounced assessment contacts will be on known areas of risk which may include:
• areas identified from previous assessment activities
• expected outcomes of the standards that are most frequently not met across the sector
• risk based campaigns such as infection control.
The assessment team interviews the person in charge of the service and this includes questions around the key areas of risk that reflect the expected outcomes which are the current focus of unannounced assessment contacts.
Responses to the questions do not need to be exhaustively detailed. However, where necessary, the assessment team may request additional details and documents to verify responses throughout the course of the assessment contact
The response to the questions will inform the scope of the assessment contact.
The following questions will be asked to identify key areas of risk:
1. Have there been any adverse findings by another regulatory agency or oversight body in the last 12 months? (e.g. Healthcare complaints commission or similar, Food safety authority, Workcover etc).
2. What trends do your complaints data show you?
3. How many consumers are receiving pressure area care?
4. Have there been any medication incidents in the past 6 months where a consumer required hospitalisation or attention by a medical officer?
5. How many consumers have had falls and required medical attention in the past 3 months?
6. How many consumers at the service are currently receiving psychotropic medications? (To be captured as a rate or percent of total consumers at the service.) How many consumers are restrained in order to manage risks to themselves or others at the service? (To be captured as a rate or percent of total consumers at the service.)
7. Can you tell me about incidents in the past 6 months where a consumer or staff member has required medical attention as a result of a challenging behaviour from a consumer?