Published: March 11, 2019
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Greater transparency on consumer experience in care

The Commission has just released a new report on its website detailing and analysing what consumers are saying about the quality of care in residential aged care services.

La Trobe University’s Australian Institute for Primary Care & Ageing conducted the analysis, using data from the Commission’s Consumer Experience Reports (CERs), compiled from structured consumer interviews during visits to aged care services from 9 May 2017 to 4 July 2018.

The data was collected from 17,195 consumers living in 1,159 residential aged care services across Australia – covering about 43 per cent of all residential aged care services.

Read more:

Analysis of Consumer Experience Report (CER) data

La Trobe University Analysis of CER data (.pdf)

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