The department has commissioned AMR to conduct a third wave of research to continue to track how users feel about My Aged Care. The aims of the evaluation are to:
• measure progress against objectives
• identify areas for further enhancements/improvements
Research has been designed to collect views and experiences from a range of audiences, including health professionals, with links to the aged care system in Australia.
A key measure includes the perceived role, and level of success, of My Aged Care in enabling health professionals to support their patients to access aged care services.