As an approved provider you have an important role to ensure that care recipients continue to receive quality care during and after emergency events by being well prepared for any events that might impact your service. Providers are required under the Aged Care Act 1997 to continue to maintain quality care and services to care recipients.
Home Care Packages providers are required to have plans in place for the management of emergency events.
After an emergency event you should:
• when safe, provide advice to the department in your state about the impact of the event on your service and care recipients, including alternative arrangements put in place
• keep staff, volunteers and care recipients well informed during an emergency situation
• assess the impact of the event on your service and care recipients and take steps to recommence all services as soon as possible
• liaise with and request assistance as required from local agencies providing recovery and other relevant services
• review and amend your risk management plans, as needed.
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