As the requirements on businesses continue to change, we may in the future need to close our main office in Melbourne.
If this does eventuate, then we will notify you of the change via this regular eNews platform.
As Help Desk support staff would then be working remotely, we will have to move all support channels to ’email only’ via email@example.com and no longer offer our landline of 1300 62 62 32. Our existing email support ticket system will continue to operate as this can be accessed remotely.
To ensure our Help Desk team can best support your staff when they are contacting us, please remember when emailing it makes it much easier to reply quickly and accurately when a screenshot is attached. This allows us to see where you are within Manad Plus and better understand what you are viewing. If we require further details, then we may request this or we will call you and then use TeamViewer so we can connect live to your PC and step through what you want to do.
If you are unsure how you can take a screenshot of what is on your screen, then you can generally do this via the PrtScn (Print Screen) key on your keyboard and then paste this into your email. There are also a variety of tools for screen captures where you can also add mark-ups, such as the ‘Snipping Tool’ built into most Windows PCs or the newer ‘Snip & Sketch’ application.
Finally, please don’t forget to include your email signature in ‘all’ replies, so we have quick and easy access to your key contact numbers.
Note: You may need to speak to your IT Administrator if you are unable to use these tools or if they are not installed.
See: Snip & Sketch