The department has engaged CIT Solutions to conduct a national project to identify the personal capability elements for successfully interacting with the My Aged Care system.
The project will:
• identify the capability elements of the My Aged Care workforce that support effective operation of My Aged Care
• pinpoint the priority personal capabilities that can further improve the My Aged Care experience for consumers
• shape the mechanisms (such as learning opportunities) for enhancing personal capability.
The first phase of the project has been completed, and the second phase will take place during August 2017.