Proactive Complaints Management has sent out an update that there is a new Australia/New Zealand Standard – Guidelines for Complaint Management in Organisations, AS/NZS 10002:2014.

This new standard has been developed and supersedes, AS ISO 10002-2006 – Customer satisfaction: Guidelines for complaints handling in organisations.

Read more:

The PCM Report – Issue 10 – 29-10-2015 (.pdf)