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Published: July 14, 2015
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Updated Aged Care Complaints Scheme Guidelines

Posted on 14/07/2015 by DSS

Our updated ‘Guidelines for the Aged Care Complaints Scheme (Version 3)’, which outline how the complaints management framework operates and the procedures Scheme officers follow when we receive and resolve complaints, has been released.

The Guidelines have been updated to reflect changes to legislation, policy and procedures. This includes information about the management of complaints in relation to Flexible Care and the National Aboriginal and Torres Strait Islander Flexible Aged Care Program (NATSIFACP) which came into the Scheme’s jurisdiction from 1 July 2015. It also includes information about the introduction of the Commonwealth Home Support Programme (CHSP) which commenced on 1 July 2015 and will fall under the Scheme’s jurisdiction from 1 November 2015.

Read more:

Guidelines for the Aged Care Complaints Scheme (.pdf)

Published: June 1, 2015
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2015/2016 Annual Service, Support & Upgrade Fees

The Manad Plus 2015/2016 Annual Service, Support & Upgrade Fees were sent out a few weeks ago for the coming financial year. All annual fees currently expire on the 30th June so please ensure your accounts department has processed this prior to expiry to continue receiving support from 1 July.

If you do not believe you received the invoice then please email to request another copy

Published: June 1, 2015
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Windows Server 2003 Support Ending

On July 14, 2015, all support for Windows Server 2003 will come to an end.

What does end of support mean?

After July 14, Microsoft will no longer issue security updates for any version of Windows Server 2003. If you are still running Windows Server 2003 in your datacentre, you need to take steps now to plan and execute a migration strategy to protect your infrastructure.

According to estimates, there are still millions of servers running Windows Server 2003.

Windows Server 2003 support will end (link)

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1300 62 62 32


1300 62 62 32