News

Posted on 14/07/2015 by DSS

Our updated ‘Guidelines for the Aged Care Complaints Scheme (Version 3)’, which outline how the complaints management framework operates and the procedures Scheme officers follow when we receive and resolve complaints, has been released.

The Guidelines have been updated to reflect changes to legislation, policy and procedures. This includes information about the management of complaints in relation to Flexible Care and the National Aboriginal and Torres Strait Islander Flexible Aged Care Program (NATSIFACP) which came into the Scheme’s jurisdiction from 1 July 2015. It also includes information about the introduction of the Commonwealth Home Support Programme (CHSP) which commenced on 1 July 2015 and will fall under the Scheme’s jurisdiction from 1 November 2015.

Read more:

Guidelines for the Aged Care Complaints Scheme (.pdf)

DSS has released the new aged care fees and charges to take effect from 1 July 2015.

To see all the new 2015-2016 fees and charges follow the links below.

Aged Care Subsidies and Supplements New Rates of Payment from 1 July 2015 (.pdf)

Schedule of Fees and Charges for Residential and Home Care: from 1 July 2015 (.pdf)

Schedule of Fees and Charges for Pre 1 July 2014 Residents: from 1 July 2015 (.pdf)

DSS has released a new edition of its ‘Information for Aged Care Providers’ newsletter.

Information for Aged Care Providers – Issue 20 – 19/06/2015 (.pdf)

DSS has released a new edition of its ‘Information for Aged Care Providers’ newsletter.

Information for Aged Care Providers – Issue 19 – 05/06/2015 (.pdf)

The Australian Aged Care Quality Agency has released the June 2015 issue of their ‘Quality Standard’ newsletter.

You can view the .pdf of the newsletter here:

Quality Standard – June 2015 (.pdf)

The Manad Plus 2015/2016 Annual Service, Support & Upgrade Fees were sent out a few weeks ago for the coming financial year. All annual fees currently expire on the 30th June so please ensure your accounts department has processed this prior to expiry to continue receiving support from 1 July.

If you do not believe you received the invoice then please email accounts@manad.com.au to request another copy

On July 14, 2015, all support for Windows Server 2003 will come to an end.

What does end of support mean?

After July 14, Microsoft will no longer issue security updates for any version of Windows Server 2003. If you are still running Windows Server 2003 in your datacentre, you need to take steps now to plan and execute a migration strategy to protect your infrastructure.

According to estimates, there are still millions of servers running Windows Server 2003.

Windows Server 2003 support will end (link)

DSS has released a new edition of its ‘Information for Aged Care Providers’ newsletter.

Information for Aged Care Providers – Issue 18  – 21/05/2015 (.pdf)

Palliative Care Australia (PCA) has launched a guide to preserving, memorialising or deactivating online and social media accounts after the account owner has died as part of National Palliative Care Week initiatives.

Guide to a Social Media Afterlife (.pdf)

DSS has released a new edition of its ‘Information for Aged Care Providers’ newsletter.

Information for Aged Care Providers – Issue 17 – 18/05/2015 (.pdf)