If a system issue prevents the delegate from recording their approval decisions on My Aged Care, the delegate is required to use the Offline Approval Form (accessed through the My Aged Care assessor portal) to record their decision/s.
The approval takes effect on the day the delegate signs and dates this form. If the client needs to enter care and the system issue is outstanding, this form provides evidence to the provider of the approval.
If a service provider receives a signed form, this is enough evidence to start services as soon as possible.
Read more:
Offline Assessment Forms – appropriate approval to start services