The Aged Care Quality and Safety Commission handles a range of complaints every day. Some of these complaint issues can be handled solely by us, while others may need to be referred to another organisation. We work closely with a number of organisations to ensure that your concerns are handled correctly, by the people best placed to deal with them.
There are five organisations we refer complaint information to when required:
1. Australian Health Practitioner Regulation Agency
3. Department of Health
5. Health Complaints Entities
Referrals to other organisations fact sheet (.pdf)