The following aged care sector performance information includes statistics about residential aged care and home services. The performance information includes data from the Commission’s aged care quality regulatory and complaints functions.
Most frequently cited requirements where non-compliance was found:
1. 3a – Safe and effective personal and clinical care
2. 7a – Number and mix of workforce
3. 3b – High impact or high prevalence risks managed effectively
4. 8c – Effective governance systems
5. 8d – Risk management systems and practices
6. 2e – Regular reviews of care and services
7. 2a – Assessment and planning informs safe and effective services
8. 8e – Clinical governance framework
9. 7d – Recruitment training and support for workforce
10. 6d – Feedback and complaints reviewed for improvement
Top 10 complaint issues:
1. Medication administration and management
2. Personal and oral hygiene
3. Personnel number/sufficiency
4. Representative/family consultation
5. Falls prevention and post fall management
6. Change of clinical status/deterioration
7. Lack of consultation/communication
8. Food and catering – quality and variety
9. Constipation and continence management
10. Physical environment – cleanliness
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