Published: October 4, 2023
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Sector Performance Report: April – June 2023

This report includes information, data and insights into how aged care providers performed in Quarter 4 (Q4) 2023. Q4 covers the period from 1 April to 30 June 2023.

The report uses information collected by the Aged Care Quality and Safety Commission through our work.

Most frequently cited requirements where non-compliance was found

1. 3a: Safe and effective personal and clinical care
2. 8d: Risk management systems and practices
3. 8c: Effective governance systems
4. 3b: High impact or high prevalence risks managed effectively
5. 7a: Number and mix of workforce
6. 2e: Regular reviews of care and services

Most common complaint issues

1. Medication administration and management
2. Personnel number/sufficiency
3. Personal and oral hygiene
4. Representative/family consultation
5. Falls prevention and post fall management

Read more:

Sector performance report – April – June 2023 (.pdf)

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