Residential aged care services will receive a preview of their overall Star Rating and sub-category ratings by Monday 12 December 2022. Organisation Administrators nominated by providers in My Aged Care should have already received an initial email and will receive a provider preview for each residential aged care service they are linked to in My Aged Care.
If your service has not received a provider preview by Monday 12 December 2022, Organisation Administrators should contact the My Aged Care service provider and assessor helpline on 1800 836 799 and select option 4 ‘Star Ratings’.
If you’re uncertain about the overall Star Rating or sub-category ratings your service has received, please act by 17 December 2022.
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