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Published: Mar 22, 2019

Update: Impact analysis of alternative allocation arrangements in residential care

Work is underway on an impact analysis to understand potential implications of moving to an alternative model for allocating residential aged care places that encourages greater consumer choice. There will be upcoming consultation opportunities for you to have your say about possible alternative models.

Read more:

Update: Impact analysis of alternative allocation arrangements in residential care

Better Access to Care – impact analysis of allocating residential aged care places to consumers instead of providers (.pdf)

Impact analysis of alternative arrangements for allocating residential aged care places

Published: Mar 11, 2019

Greater transparency on consumer experience in care

The Commission has just released a new report on its website detailing and analysing what consumers are saying about the quality of care in residential aged care services.

La Trobe University’s Australian Institute for Primary Care & Ageing conducted the analysis, using data from the Commission’s Consumer Experience Reports (CERs), compiled from structured consumer interviews during visits to aged care services from 9 May 2017 to 4 July 2018.

The data was collected from 17,195 consumers living in 1,159 residential aged care services across Australia – covering about 43 per cent of all residential aged care services.

Read more:

Analysis of Consumer Experience Report (CER) data

La Trobe University Analysis of CER data (.pdf)

Published: Mar 4, 2019

2019 SHA-2 Code Signing Support requirement for Windows and WSUS

To protect your security, Windows operating system updates are dual-signed using both the SHA-1 and SHA-2 hash algorithms to authenticate that updates come directly from Microsoft and were not tampered with during delivery. Due to weaknesses in the SHA-1 algorithm and to align to industry standards Microsoft will only sign Windows updates using the more secure SHA-2 algorithm exclusively.

Customers running legacy OS versions (Windows 7 SP1, Windows Server 2008 R2 SP1 and Windows Server 2008 SP2) will be required to have SHA-2 code signing support installed on their devices by July 2019.

Any devices without SHA-2 support will not be offered Windows updates after July 2019.

Read more:

Windows 7’s support deadline may expire in July, if you don’t apply this patch

2019 SHA-2 Code Signing Support requirement for Windows and WSUS

Published: Mar 4, 2019

Support for Windows 7 is Ending

All good things must come to an end, even Windows 7.

After January 14, 2020, Microsoft will no longer provide security updates or support for PCs running Windows 7.

Read more:

Support for Windows 7 is ending

Published: Mar 4, 2019

ICYMI: Aged Care & Healthcare in the News – 04 Mar 2019

In Case You Missed It – Below are links to recent articles on Aged Care and Healthcare that may be of interest:

Govt considering aged care database

Physical Restraint Doesn’t Protect Patients – There Are Better Alternatives

Sweden’s Community-Based Aged Care Philosophies Take Hold World-Wide

Aged care provider peaks give evidence at royal commission

ROYAL COMMISSION: Dementia training falls short, more staff not the answer

Mandatory repositioning a turn for the worse

Millions opt-out of My Health Record

Crime syndicate hacks 15,000 medical files at Cabrini Hospital, demands ransom

To fax or not to fax?

Witnesses share experiences with Royal Commission into Aged Care Quality and Safety

Aged care royal commission: Issues will get worse as demand grow, union warns

Diversity plans target marginalised groups

Spotlight On Aged Care

New Accreditation Scheme To Assure Retirement Village Quality For Residents

Royal Commission Hearing, Flagged Concerns About The Lack Of Transparency

Concerns royal commission sees industry as complacent

The Royal Commission Into Aged Care – Now’s The Time To Concentrate On High-Value Action

Why more chefs, trained by the Maggie Beer Foundation, could end up working in your local aged care facility

There are more people older than 65 than younger than 5 for the first time — here’s how that’s changing the world

Teaching facilities can address royal commission quality concerns

Published: Mar 1, 2019

Residential Aged Care Communiqué – Volume 14, Issue 1 (February 2019)

Welcome to the first issue of 2019. This will be a busy year for all our readers with the Royal Commission and the introduction of the new standards for accreditation.

This edition focuses on one case with so many issues it is almost too difficult to comprehend. Each gap in care probably would not have led to the resident’s death, but together, the combination was fatal.

The case exemplifies the complexity of issues confronting the Royal Commission and highlights that improving aged care requires an approach that involves the whole community as evident by the recommendations made by the coroner to multiple organisations.

Read more:

Residential Aged Care Communiqué – Volume 14 Issue 1 February 2019 (.pdf)

Published: Mar 1, 2019

Royal Commission – Community Forums

The Royal Commission into Aged Care Quality and Safety announces two upcoming Community Forum events occurring at the start of March.

Bankstown – Friday 1 March 2019 – 1:30 pm to 4:00 pm at the Bankstown Sports Club, 8 Greenfield Parade, Bankstown NSW 2200.
Bendigo – Tuesday 5 March 2019 – 1:30 pm to 4:00 pm at the Bendigo Town Hall, 189-193 Hargreaves St, Bendigo VIC 3550.

Open to the public, these forums will be an opportunity for members of the local community to hear about the work of the Commission and to offer their ideas on the challenges, strengths and opportunities to improve aged care. We will announce more forums in other locations as our work in the Royal Commission continues.

Read more:

Community Forums

Published: Mar 1, 2019

Information for Aged Care Providers – Issue 2019/3

Residential Care:

• Reminder – call for submissions: Managing Prudential Risk in Residential Aged Care

Home Care:

• Update – publishing home care pricing information on My Aged Care
• Recent changes to home care

Read more:

Information for Aged Care Providers – Issue 2019/3 (.pdf)

Published: Mar 1, 2019

11-year-old girl granting wishes to nursing home residents

A good news story for a change, all the way from Arkansas.

At 11-years-old, Ruby Chitsey likes to go to work with her mum.

Amanda is a nurse who travels to several nursing homes in the area. And it was on one of those visits, that Ruby started going up to residents with her notepad, asking them if they could have any three things, what would they be.

“I don’t think she had an intention, really,” Amanda said.

Ruby said she was mostly just curious what they’d say.

“I was very surprised. I thought people would say money, houses, a Lamborghini,” Ruby said.

Watch here:

📺 11-year-old girl granting wishes to nursing home residents

Published: Feb 25, 2019

Action on Aged Care for LGBTI Senior Australians

The Morrison Government is committed to ensuring equal access to high-quality, culturally appropriate aged care for all Lesbian, Gay, Bisexual, Trans and Gender Diverse and Intersex (LGBTI) people.

More than one in ten senior Australians have diverse sexual orientation, gender identity or intersex characteristics.

The Morrison Government has released the Aged Care Diversity Action Plan for senior LGBTI Australians to help address the specific barriers and challenges they face in accessing aged care services.

The plan will help guide providers to ensure their services are inclusive and culturally safe for all consumers in their care.

The plan is also intended to help senior LGBTI people express their needs when speaking with aged care providers.

In addition, people working in aged care—doctors, nurses, support staff and allied health workers—will find it a valuable resource to understand the perspectives of LGBTI people.

Read more:

Action on Aged Care for LGBTI Senior Australians (.pdf)

Published: Feb 25, 2019

Royal Commission – an overview of Australia’s current aged care system

The Royal Commission into Aged Care Quality and Safety has released its first background paper on Australia’s current aged care system.

As foreshadowed at the preliminary hearing on 18 January 2019, the Royal Commission intends to publish background papers from time to time on issues relevant to the work of the Royal Commission.

Background Paper 1 is called Navigating the maze: an overview of Australia’s current aged care system. It outlines different aspects of the aged care system, the services currently being delivered in Australia and the areas in need of substantial reform.

The paper touches on the findings of previous reports, studies and surveys into the sector and addresses a number of issues including:

• cultural perceptions of ageing and older Australians
• expectations for care
• the current modes of care available
• access
• funding and accreditation
• quality monitoring.

Background Paper 1 – Navigating the maze: an overview of Australia’s current aged care system (.pdf)

Published: Feb 25, 2019

Navigating a New Era in Aged Care Access

A new network of aged care navigator centres, information hubs and specialist advisers aims to streamline aged care access, with a $7.4 million national trial being rolled out from today by the Morrison Government.

Launched under the Aged Care System Navigator initiative, the three new trial programs will offer face-to-face assistance to senior Australians and their families in every state and territory, including selected rural and remote areas.

The trials will also offer some services over the phone or online to maximise the reach of the trials and test the way in which these services can offer meaningful support to people navigating the aged care.

“Navigators will target senior people in need, especially those facing language or other difficulties, to help ensure they receive support and information,” said Minister for Senior Australians and Aged Care Ken Wyatt AM.

“They will make a big difference, in keeping with our Government’s commitment to person-centred care.”

Read more:

Navigating a New Era in Aged Care Access (.pdf)

Published: Feb 22, 2019

Home Care Pricing Transparency and Comparability

The Minister for Senior Australians and Aged Care, the Hon Ken Wyatt AM, MP recently sent all home care providers a letter with information on upcoming improvements to home care pricing transparency and comparability.

The letter and fact sheet outlined the changes to be introduced in April 2019. These include the implementation of a standardised Home Care Pricing Schedule (the Schedule) and changes to administration costs. All home care providers must complete the Schedule by 1 July 2019.

Read more:

Home Care Pricing Transparency and Comparability

Improving the publication of home care pricing information

Improving the publication of home care pricing information – factsheet (.pdf)

Minister for Senior Australians and Aged Care Ken Wyatt (.pdf)

Published: Feb 22, 2019

Royal Commission – Hearings

Did you miss the 2nd week of Hearings at the Royal Commission?

A copy of each day’s transcripts and the witness list can be found below.

Read more:

Adelaide Hearing 1 – Monday 18 February 2019 (.pdf)

Witness list for Adelaide Hearing 1 – Monday 18 February 2019 (.pdf)

Adelaide Hearing 1 – Tuesday 19 February 2019 (.pdf)

Witness list for Adelaide Hearing 1 – Tuesday 19 February 2019 (.pdf)

Adelaide Hearing 1 – Wednesday 20 February 2019 (.pdf)

Witness list for Adelaide Hearing 1 – Wednesday 20 February 2019 (.pdf)

Adelaide Hearing 1 – Thursday 21 February 2019 (.pdf)

Witness list for Adelaide Hearing 1 – Thursday 21 February 2019 (.pdf)

Adelaide Hearing 1 – Friday 22 February 2019 (.pdf)

Published: Feb 20, 2019

Health professionals have your say – My Aged Care research survey

The department has commissioned AMR to conduct a third wave of research to continue to track how users feel about My Aged Care. The aims of the evaluation are to:

• measure progress against objectives
• identify areas for further enhancements/improvements

Research has been designed to collect views and experiences from a range of audiences, including health professionals, with links to the aged care system in Australia.

A key measure includes the perceived role, and level of success, of My Aged Care in enabling health professionals to support their patients to access aged care services.

Read more:

Health professionals have your say – My Aged Care research survey

Survey

Published: Feb 19, 2019

New Framework Ensures Strong Voice for Aged Care Recipients

A new national framework issued today will ensure that aged care recipients receive the best possible assistance from the Australian Government-funded advocates acting on their behalf.

The new National Aged Care Advocacy Framework outlines objectives, guiding principles and target groups for our Government’s National Aged Care Advocacy Program (NACAP).

The framework will ensure that people in all states and territories have access to consistently high quality, independent and free support from NACAP, if they need help with an aged care issue.

It is another example of our Government’s commitment to ensuring senior Australians receive uniformly high quality care from our aged care system.

Read more:

New Framework Ensures Strong Voice for Aged Care Recipients (.pdf)

Published: Feb 18, 2019

Manad Plus ‘Roadshow’ – The New Standards & The New Rules

As everyone continues to learn more about the new Aged Care Quality Standards and what is going to be expected from 1 July 2019, we will be conducting a ‘Roadshow’ at several different venues.

We recommend you have your key manager(s) attend along with your CEO as this will give you an opportunity to learn more about what is coming and so we can:

• present what the new Rules for residential aged care providers are,
• discuss with you what the new Standards and Requirements are,
• demonstrate how Manad Plus can best be used to document what you are doing to meet the new Standards and Requirements,
• discuss as a group what some organisations have already commenced and put in place for 1 July,
• discuss as a group and share ideas about what organisations are planning to put in place for 1 July,
• discuss as a group how best to meet and prepare for the new Standards and Requirements and new Rules,
• discuss how some organisations plan to go beyond and exceed the Requirments,
• General Q & A

Angelika Koplin from Aged Care Strategies and Support will also be presenting and sharing her knowledge on the new rules and what you need to be prepared for come 1 July.

We hope by the end of the session you will leave with a better understanding of what you need to do over the next few months as we count down to 1 July. As well as hearing some great ideas about how best to engage with your ‘consumers’, how best to train and inform your ‘workforce’ as well as tools that may be of use and that you had not thought of. And most importantly, are you using Manad Plus to best effect to support you in documenting what you are doing so evidence is only a click away.

The dates and venues we have confirmed so far are:

• Western Sydney – Wednesday 27th February
o Carrington Aged Care – 90 Werombi Rd, Grasmere NSW 2570

• Central Coast – Thursday 28th February
o Central Coast Community Care Association – Cnr Cornish Avenue & Wyong Road, Killarney Vale NSW 2261

Sydney CBD – Friday 1st March
o Mercure Hotel – 818-820 George St, Chippendale NSW 2000

• Gippsland – Thursday 7th March
o Yallambee Aged Care – 1 Matthews Crescent, Traralgon VIC 3844

• Bendigo – Thursday 14th March
o Bendigo Health, Golden Oaks Hall – 11 Stoneham Street, Golden Square VIC 3555

• Shepparton – Thursday 21st March
o Parklake Shepparton – 481 Wyndham Street Shepparton VIC 3630

• Melbourne CBD – Friday 29th March
o Mercure Hotel – Treasury Gardens, 13 Spring Street, Melbourne, VIC 3000

• South Australia – April (Exact date TBC)
o Venue TBC

If you would like to attend one of these sessions then please contact your dedicated Manad Plus Client Manager via phone (1300 62 62 32) or their personal email to book who will be attending from your Organisation and which session. Your Client Manager will also be calling (if you haven’t already spoken) to ensure you don’t miss out on this great opportunity.

Please also don’t hesitate to get in touch with your Client Manager if you need support or have suggestions for new features you would like us to look at. Your Client Manager is here to help and support you and your staff wherever they can to ensure you are getting the most out of Manad Plus and using all the features as they were designed.

We look forward to seeing all of you at one of our Roadshows.

Read more:

New Rules: Providers

New Standards

Standards 1-8 (.pdf)

Standards Factsheet 1-8 (.pdf)

Self-Assessment Tool Template (Word)

(Note: This is not a prescribed template and you can undertake a self-assessment in your preferred format).

Aged Care Quality Standards Guidance for Self-Assessment (PDF)

Published: Feb 18, 2019

National Aged Care Quality Indicator Program

The National Aged Care Quality Indicator Program started on 1 January 2016 as a voluntary program for Commonwealth subsidised residential aged care services.

From 1 July 2019, all Commonwealth subsidised residential aged care homes must collect and provide clinical quality indicator data to the Department of Health.

This can be done by either:

a) joining the National Aged Care Quality Indicator Program;
b) using a commercial benchmarking service; or
c) using an in-house system.

Commonwealth subsidised residential aged care services must collect and report on the following three clinical quality indicators:

• Unplanned weight loss
• Use of physical restraint
• Pressure injury

Read more:

National Aged Care Quality Indicator Program

Guidance for residential aged care services on the Quality Indicators in Residential Aged Care Program

Clinical and care team – Quality indicators information sheet (.pdf)

Board directors and executives – Quality indicators information sheet (.pdf)

Published: Feb 18, 2019

Royal Commission into Aged Care Quality and Safety

Last week the Royal Commission commenced the first week of hearings.

A copy of each day’s transcripts and the witness list can be found below.

Read more:

Adelaide Hearing 1 – Monday 11 February 2019 (.pdf)

Witness list for Adelaide Hearing 1 – Monday 11 February 2019 (.pdf)

Adelaide Hearing 1 – Tuesday 12 February 2019 (.pdf)

Witness list for Adelaide Hearing 1 – Tuesday 12 February 2019 (.pdf)

Adelaide Hearing 1 – Wednesday 13 February 2019 (.pdf)

Witness list for Adelaide Hearing 1 – Wednesday 13 February 2019 (.pdf)

Published: Feb 18, 2019

Information for Aged Care Providers – Issue #2019/2

In this issue:

• Aged Care Diversity Framework – action plans launched
• End of Life Law for Clinicians training program now available
• My Aged Care consumer resources

Residential Care:

• NATSIFAC Program – 2018-2019 Residential Expansion Round grant open
• Call for submissions: Managing Prudential Risk in Residential Aged Care

Read more:

Information for Aged Care Providers – Issue 2019/2 (.pdf)