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Published: Jul 22, 2019

Adelaide Community Forum – Monday 12 August 2019

A community forum will be held in Adelaide. Commissioner, The Honourable Richard Tracey AM RFD QC will attend.

Location: Adelaide Town Hall, Auditorium, 128 King William Street, Adelaide SA 5000
Date: Monday, 12 August 2019
Time: 1:30pm to 4:00pm

There will be a chance to give written feedback to the Commission and to talk to Commission staff. A limited number of people will be able to give a brief statement. If you would like to do so please let us know when you register. Guidelines will be provided to all registered speakers.

You can book your place by:

• Telephone: 1800 960 711 (between 8.00am-6.30pm ACST Monday-Friday except public holidays). Interpreter services are available; or
• Eventbrite: https://aged-care-royal-commission-forum-adelaide.eventbrite.com.au

Read more:

Adelaide Community Forum – Monday 12 August 2019

Published: Jul 22, 2019

ICYMI: Aged Care & Healthcare in the News – 22 July 2019

In Case You Missed It – Below are links to recent articles on Aged Care and Healthcare that may be of interest:

ROYAL COMMISSION: Pressure wounds, contractures and dietary inconsistencies

Daughter says prevention practices need to be improved in aged care

Graphic evidence of wounds as royal commission hears of dementia patient left to deteriorate

Aged care staff ‘missed serious ulcers’

Fake aged care nursing director fined $60,000

When half the nation’s aged care homes are losing money, more collapses will come

Residents removed after aged care facility’s shock closure

Aged care centre operator accused of charging residents the same day they were forced to leave

Gold Coast nursing home staff need financial help

ROYAL COMMISSION: Facilities struggle to meet basic care needs

Nursing home had ‘no record’ of severe wound that caused elderly woman’s death

Woman tells of ‘icy cold rage’ over mum’s neglect

Aged-care nightmare: From walking and talking to dead in three months

Royal commission hears aged care residents served re-used, cold meals in ‘race to the bottom’

Maggie Beer says food budget of $7/day per aged care resident is ‘impossible’

Gold Coast aged care facility Earle Haven to be referred to royal commission

Gold Coast aged-care residents distressed after Earle Haven Retirement Village’s sudden closure

Lack of financial resources could lead to a ‘perfect storm’ in aged care

Aged care work can be ‘sad and morbid’

Investigation of People Care facility underway

Everyday Australians And Their Four-Legged Friends Make The Best Volunteers

Aged care royal commission hears of grandfather sick of sitting in his own faeces

Aged care provider Estia Health taken to Federal Court in class action

Published: Jul 19, 2019

Information for Aged Care Providers – Issue 2019/9

In this issue:

• Compulsory reporting by aged care providers
• Nominate now for 60th Australian of the Year Awards

Home Care:

• Awareness of phone scams

Read more:

Information for the Aged Care Sector – Issue 2019/9 (.pdf)

Published: Jul 18, 2019

Quality Indicator Program: important information on significant unplanned weight loss

The National Aged Care Mandatory Quality Indicator Program started on 1 July 2019 and requires all residential aged care service providers to collect data on each care recipient every quarter against the following three quality indicators:

• pressure injuries
• use of physical restraint
• unplanned weight loss.

1 July – 30 September 2019 – providers must collect data for all three quality indicators.

The unplanned weight loss quality indicator has two collection categories:

• significant unplanned weight loss and
• consecutive unplanned weight loss.

All quality indicator data (except for significant unplanned weight loss) is due for submission to the Department of Health by 21 October 2019.

Read more:

Quality Indicator Program: important information on significant unplanned weight loss

National Aged Care Mandatory Quality Indicator Program Manual 1.0 (.pdf)

Published: Jul 17, 2019

Update on residential aged care funding reform

Residential Aged Care Funding Reform Trial

The department will trial a new assessment framework for residential aged care funding in late 2019 and early 2020. Between 5,000 and 10,000 aged care residents will be assessed using the Australian National Aged Care Classification (AN-ACC) tool as part of the trial. Find more information on the AN-ACC tool here.

How to participate

We invite residential aged care service providers to submit expressions of interest to participate in the trial.

EOIs should be submitted to ResiFundingTrial@health.gov.au by 31 July 2019. Please include the name of your organisation, facility information, and the details of a key contact (name, position, phone number and email).

All providers participating in the trial will receive a summary overview of the AN-ACC classification profile for each participating facility.

Read more:

Update on residential aged care funding reform

Residential Aged Care Funding Reform Trial: Factsheet (.pdf)

Resource Utilisation and Classification Study

Published: Jul 12, 2019

Timeframes for implementing the new Charter of Aged Care Rights

The new Charter of Aged Care Rights is now in effect and all providers have responsibilities, including to:

• give consumers a signed copy of the Charter
• assist consumers to understand the Charter
• ensure that consumers, or their authorised person, are given a reasonable opportunity to sign a copy of the Charter.

Read more:

Timeframes for implementing the new Charter of Aged Care Rights

Charter of Aged Care Rights

Published: Jul 12, 2019

Reminder to complete home care pricing information

Home care providers should by now have met the 1 July 2019 home care pricing requirements. This includes publishing pricing information in the new home care pricing schedule, displayed on the My Aged Care website.

Providers must complete their pricing information against all of their operational My Aged Care service items.

Frequently asked questions have been added to the resource page to help providers complete and comply with the legislative requirement.

Read more:

Reminder to complete home care pricing information

FAQs: 1 July 2019 Improvements to Home Care Pricing Information (.pdf)

Improving home care pricing information

Published: Jul 11, 2019

Queensland Health Influenza Communique: provision of antiviral medication for influenza outbreaks in residential aged care facilities

View Queensland Health’s 2019 Communique regarding the:

• provision of antiviral medication for influenza outbreaks in residential aged care facilities;
• aged care notification process to local Public Health Units.

Read more:

Queensland Health Influenza Communique: provision of antiviral medication for influenza outbreaks in residential aged care facilities

Queensland Government providing Oseltamivir for influenza outbreaks in residential aged care facilities (.pdf)

Influenza in residential care facilities

Published: Jul 9, 2019

Aged Care Quality and Safety Commission – Latest News

Have you missed any of the ‘Latest News’ released by the Aged Care Quality and Safety Commission?

Some of the most recent links are below.

Read more:

Aged Care Quality Bulletin #6, Jun 2019

Aged Care Open Disclosure Framework and Guidance (.pdf)

Minimising the use of restraints

Responding to non-compliance with the Aged Care Quality Standards (.pdf)

Regulatory Bulletin – Exclusion of specific dates for unannounced visits (.pdf)

Regulatory Bulletin – Assessment contacts in residential aged care (.pdf)

Published: Jul 9, 2019

Regulatory Bulletin – Aged Care Quality Standards Performance Assessment Methodology

Issue No. 2019-5

This Regulatory Bulletin outlines the assessment methodology used by quality assessors when undertaking performance assessments under the Quality Standards.

It describes the Commission’s systematic approach to assessment of provider performance as a key element of its regulatory practice.

Read more:

Regulatory Bulletin – Aged Care Quality Standards Performance Assessment Methodology (.pdf)

Published: Jul 9, 2019

ICYMI: Aged Care & Healthcare in the News – 09 July 2019

In Case You Missed It – Below are links to recent articles on Aged Care and Healthcare that may be of interest:

Bupa aged care home in Eden in hot water as watchdog revokes accreditation

Rate changes to make care for low-means residents more expensive

Dementia Care And The Power Of Human Touch

‘Game changer’ set to transform Australia’s aged care sector

Provider Fears Introduction Of New Standards Will Be “Trial And Error”

New standards to be introduced for the aged care sector

Changes to the Aged Care Quality Standards start today

Provider showcases quality person-centred care

Indexation rises not enough to cover costs, peaks say

Non-English speaking Australians in aged care homes risk being forgotten

Aged Care Royal Commission focus for NT and QLD hearings announced

Small SA town creates its own aged care workforce with scholarships, employment

Flu outbreak at aged home to be cleared

Nursing home bonds could add to Bupa woes

New Tool Positive Step In Helping Operators Tackle Chemical Restraint

Calls for hand sanitisers to fight flu as vaccinations urged for aged care visitors

Unvaccinated family putting elderly at risk of flu deaths, health warning

Health practitioners warned against breaching informed consent laws

Lessons for boards from the Aged Care Royal Commission

Published: Jul 8, 2019

Royal Commission – Darwin and Cairns Hearing

The Royal Commission is on for the next 2 weeks in:

Darwin from Monday 8 July 2019 to Friday 12 July 2019, and in

Cairns from Monday 15 July 2019 to Wednesday 17 July 2019.

At these public hearings the Royal Commission will inquire into:

• aspects of care in residential, home and flexible aged care programs, including:

– accessibility and availability

– wound, medication and pain management

– nutrition and hydration

– continence care

– mobility

– social supports

• rural and regional issues for service delivery of aged care

• quality of life for people receiving aged care

Read more:

Darwin and Cairns Hearing

View live webcasts of hearings, or video recordings of previous hearings

Published: Jul 5, 2019

Information for Aged Care Providers – Issue 2019/8

In this issue:

• 2019 ACFA Annual Report now available
• New approved provider application forms are now available
• New Charter of Aged Care Rights resources
• Resources to promote aged care advocacy services

Home Care:

• New home care pricing requirements now in place

Commonwealth Home Support Programme (CHSP):

• Managing your CHSP service information in My Aged Care
• Outcomes of the 2018 CHSP Wellness and Reablement Report

Read more:

Information for Aged Care Providers – Issue 2019/08 (.pdf)

Published: Jul 1, 2019

Delivering safety and quality in Australia’s aged care system

Today the Morrison Government has delivered a major reform package for quality and safety in aged care.

Minister for Aged Care and Senior Australians Richard Colbeck said these comprehensive reforms are designed to protect and improve the lives of senior Australians in care.

The Government demonstrates our commitment to continue to improve the aged care system while the Royal Commission proceeds.

“Senior Australians must have choice and flexibility in the care they receive and it should be really easy to understand what they can expect from their aged care service. This is why our Government has delivered these new Aged Care Quality Standards,” Minister Colbeck said.

“Today is the first upgrade to residential aged care standards in 20 years. The new Standards will improve transparency for senior Australians and their families, as well as making regulation clearer for providers.

“The Standards are centred on the needs of senior Australians and provide a solid foundation for providers’ continuous improvement.”

Read more:

Delivering safety and quality in Australia’s aged care system

Published: Jul 1, 2019

Commission media release: New Aged Care Standards Aiming to Lift Performance Across the Sector

Today marks the commencement of the new national Aged Care Quality Standards which apply to all aged care settings including residential and in-home aged care services.

Aged Care Quality and Safety Commissioner Janet Anderson PSM said the new standards raise the bar by strengthening the focus on consumer-centred care which respects the dignity and identity of the individual and seeks to improve their experiences and outcomes of care.

“The new standards require aged care providers to work with each of their consumers to ensure that they receive safe, quality care that is shaped by the consumer’s needs, goals and preferences,” she said.

“The new standards are an important step in aged care reform which will help providers to clarify their responsibilities and help consumers to know what they can expect from aged care services.

“The new standards were developed following extensive consultation with consumers, service providers, experts and the wider community.”

Ms Anderson said she was impressed by the commitment shown by aged care providers in their preparation for the introduction of the new standards, and that support from the Commission will continue after 1 July.

Read more:

Commission media release: New Aged Care Standards Aiming to Lift Performance Across the Sector

Published: Jul 1, 2019

Have your say on proposed alternative models for allocating residential aged care places

The 2018-19 Budget More Choices for a Longer Life package gave in-principle support to move from allocating residential aged care places through the Aged Care Approvals Round to an alternative model that supports greater consumer choice.

A discussion paper outlining two proposed alternative models for allocating residential aged care places is now available for feedback. Suggestions for other allocation models that encourage consumer choice and promote a more consumer driven market in residential aged care are also welcome.

Read more:

Have your say on proposed alternative models for allocating residential aged care places

Consultation Hub: Residential aged care: Proposed alternative models for allocating places

Eventbrite: Consultation forums – Residential care: Alternative place allocation models

Published: Jul 1, 2019

Information for Aged Care Providers – Special Edition 01 July 2019

Welcome to this special edition of the Newsletter with information about the changes that take effect from, 01 July 2019, including:

• My Aged Care website
• New Charter of Aged Care Rights
• New Aged Care Quality Standards
• National Mandatory Aged Care Quality Indicator Program
• Improvements to home care pricing information
• Reductions to the maximum basic daily fee
• Regulation of physical and chemical restraint in aged care

Read more:

Information for Aged Care Providers – Special Edition 01 July 2019 (.pdf)

Published: Jun 27, 2019

Open disclosure framework now available

A document detailing a new Aged Care Open Disclosure Framework and Guidance is now available on the Commission’s website.

Open disclosure is the open discussion that an aged care provider has with people receiving aged care services when something goes wrong that has harmed or had the potential to cause harm to a person receiving aged care service.

The open disclosure document is in two parts:

Part A describes when open disclosure should be used, principles, elements and case studies of open disclosure, organisational enablers to promote open disclosure and the requirements of the Aged Care Quality Standards, while
Part B provides practical guidance to support providers to practice open disclosure.

Open disclosure is a requirement under the new Aged Care Quality Standards, which contain two specific references to this process:

Standard 6: Feedback and Complaints – this requires providers to use an open disclosure process when things go wrong.
Standard 8: Organisational Governance – where clinical care is provided, organisations are required to have a Clinical Governance Framework which includes open disclosure.

Read more:

Open disclosure framework now available

Aged Care Open Disclosure Framework and Guidance (.pdf)

Published: Jun 27, 2019

National Aged Care Mandatory Indicator Program

From 1 July 2019 all Commonwealth subsidised residential aged care providers are required to comply with the National Aged Care Mandatory Quality Indicator Program as outlined in the Aged Care Legislation Amendment (Quality Indicator Program) Principles 2019.

New manual

A new National Aged Care Mandatory Quality Indicator Program manual is available on the department’s website and includes:

• definitions for each quality indicator
• data collection methods
• submission requirements.

Data collection

The first quality indicator data collection period is 1 July 2019 to 30 September 2019. Data is due to the department by 21 October 2019.

Read more:

Webinar: National Aged Care Quality Indicator Program

National Aged Care Mandatory Quality Indicator Program Manual 1.0 (.pdf)

Aged Care Legislation Amendment (Quality Indicator Program) Principles 2019

National Aged Care Mandatory Indicator Program

Published: Jun 27, 2019

Single Charter of Aged Care Rights

The Commission and Department of Health have released resources to support consumers understand the Charter.

Consumers have the option of signing the Charter of Aged Care Rights (the Charter). Consumers can receive care and services even if they choose not to sign.

If a Consumer decides to sign the Charter, they are acknowledging that their provider has given them a copy of the Charter, and assisted them to understand:

• information about consumer rights in relation to the aged care service; and
• information about consumer rights under the Charter.

Read more:

Charter of Aged Care Rights A5 booklet (.pdf)

Charter of Aged Care Rights poster (.pdf)

Charter of Aged Care Rights Template for Signing (.pdf)

Charter of Aged Care Rights Template for Signing – translated versions

Charter of Care Recipients’ Rights and Responsibilities – Residential Care

Charter of Care Recipients’ Rights and Responsibilities – Home Care