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Published: Feb 20, 2019

Health professionals have your say – My Aged Care research survey

The department has commissioned AMR to conduct a third wave of research to continue to track how users feel about My Aged Care. The aims of the evaluation are to:

• measure progress against objectives
• identify areas for further enhancements/improvements

Research has been designed to collect views and experiences from a range of audiences, including health professionals, with links to the aged care system in Australia.

A key measure includes the perceived role, and level of success, of My Aged Care in enabling health professionals to support their patients to access aged care services.

Read more:

Health professionals have your say – My Aged Care research survey

Survey

Published: Feb 19, 2019

New Framework Ensures Strong Voice for Aged Care Recipients

A new national framework issued today will ensure that aged care recipients receive the best possible assistance from the Australian Government-funded advocates acting on their behalf.

The new National Aged Care Advocacy Framework outlines objectives, guiding principles and target groups for our Government’s National Aged Care Advocacy Program (NACAP).

The framework will ensure that people in all states and territories have access to consistently high quality, independent and free support from NACAP, if they need help with an aged care issue.

It is another example of our Government’s commitment to ensuring senior Australians receive uniformly high quality care from our aged care system.

Read more:

New Framework Ensures Strong Voice for Aged Care Recipients (.pdf)

Published: Feb 18, 2019

Manad Plus ‘Roadshow’ – The New Standards & The New Rules

As everyone continues to learn more about the new Aged Care Quality Standards and what is going to be expected from 1 July 2019, we will be conducting a ‘Roadshow’ at several different venues.

We recommend you have your key manager(s) attend along with your CEO as this will give you an opportunity to learn more about what is coming and so we can:

• present what the new Rules for residential aged care providers are,
• discuss with you what the new Standards and Requirements are,
• demonstrate how Manad Plus can best be used to document what you are doing to meet the new Standards and Requirements,
• discuss as a group what some organisations have already commenced and put in place for 1 July,
• discuss as a group and share ideas about what organisations are planning to put in place for 1 July,
• discuss as a group how best to meet and prepare for the new Standards and Requirements and new Rules,
• discuss how some organisations plan to go beyond and exceed the Requirments,
• General Q & A

Angelika Koplin from Aged Care Strategies and Support will also be presenting and sharing her knowledge on the new rules and what you need to be prepared for come 1 July.

We hope by the end of the session you will leave with a better understanding of what you need to do over the next few months as we count down to 1 July. As well as hearing some great ideas about how best to engage with your ‘consumers’, how best to train and inform your ‘workforce’ as well as tools that may be of use and that you had not thought of. And most importantly, are you using Manad Plus to best effect to support you in documenting what you are doing so evidence is only a click away.

The dates and venues we have confirmed so far are:

• Western Sydney – Wednesday 27th February
o Carrington Aged Care – 90 Werombi Rd, Grasmere NSW 2570

• Central Coast – Thursday 28th February
o Central Coast Community Care Association – Cnr Cornish Avenue & Wyong Road, Killarney Vale NSW 2261

Sydney CBD – Friday 1st March
o Mercure Hotel – 818-820 George St, Chippendale NSW 2000

• Gippsland – Thursday 7th March
o Yallambee Aged Care – 1 Matthews Crescent, Traralgon VIC 3844

• Bendigo – Thursday 14th March
o Bendigo Health, Golden Oaks Hall – 11 Stoneham Street, Golden Square VIC 3555

• Shepparton – Thursday 21st March
o Parklake Shepparton – 481 Wyndham Street Shepparton VIC 3630

• Melbourne CBD – Friday 29th March
o Mercure Hotel – Treasury Gardens, 13 Spring Street, Melbourne, VIC 3000

• South Australia – April (Exact date TBC)
o Venue TBC

If you would like to attend one of these sessions then please contact your dedicated Manad Plus Client Manager via phone (1300 62 62 32) or their personal email to book who will be attending from your Organisation and which session. Your Client Manager will also be calling (if you haven’t already spoken) to ensure you don’t miss out on this great opportunity.

Please also don’t hesitate to get in touch with your Client Manager if you need support or have suggestions for new features you would like us to look at. Your Client Manager is here to help and support you and your staff wherever they can to ensure you are getting the most out of Manad Plus and using all the features as they were designed.

We look forward to seeing all of you at one of our Roadshows.

Read more:

New Rules: Providers

New Standards

Standards 1-8 (.pdf)

Standards Factsheet 1-8 (.pdf)

Self-Assessment Tool Template (Word)

(Note: This is not a prescribed template and you can undertake a self-assessment in your preferred format).

Aged Care Quality Standards Guidance for Self-Assessment (PDF)

Published: Feb 18, 2019

National Aged Care Quality Indicator Program

The National Aged Care Quality Indicator Program started on 1 January 2016 as a voluntary program for Commonwealth subsidised residential aged care services.

From 1 July 2019, all Commonwealth subsidised residential aged care homes must collect and provide clinical quality indicator data to the Department of Health.

This can be done by either:

a) joining the National Aged Care Quality Indicator Program;
b) using a commercial benchmarking service; or
c) using an in-house system.

Commonwealth subsidised residential aged care services must collect and report on the following three clinical quality indicators:

• Unplanned weight loss
• Use of physical restraint
• Pressure injury

Read more:

National Aged Care Quality Indicator Program

Guidance for residential aged care services on the Quality Indicators in Residential Aged Care Program

Clinical and care team – Quality indicators information sheet (.pdf)

Board directors and executives – Quality indicators information sheet (.pdf)

Published: Feb 18, 2019

Royal Commission into Aged Care Quality and Safety

Last week the Royal Commission commenced the first week of hearings.

A copy of each day’s transcripts and the witness list can be found below.

Read more:

Adelaide Hearing 1 – Monday 11 February 2019 (.pdf)

Witness list for Adelaide Hearing 1 – Monday 11 February 2019 (.pdf)

Adelaide Hearing 1 – Tuesday 12 February 2019 (.pdf)

Witness list for Adelaide Hearing 1 – Tuesday 12 February 2019 (.pdf)

Adelaide Hearing 1 – Wednesday 13 February 2019 (.pdf)

Witness list for Adelaide Hearing 1 – Wednesday 13 February 2019 (.pdf)

Published: Feb 18, 2019

Information for Aged Care Providers – Issue #2019/2

In this issue:

• Aged Care Diversity Framework – action plans launched
• End of Life Law for Clinicians training program now available
• My Aged Care consumer resources

Residential Care:

• NATSIFAC Program – 2018-2019 Residential Expansion Round grant open
• Call for submissions: Managing Prudential Risk in Residential Aged Care

Read more:

Information for Aged Care Providers – Issue 2019/2 (.pdf)

Published: Feb 18, 2019

ICYMI: Aged Care & Healthcare in the News – 18 Feb 2019

In Case You Missed It – Below are links to recent articles on Aged Care and Healthcare that may be of interest:

Engagement, culture key to resolving complaints, says provider

Aged Care Quality Audits Rarely Performed Outside Business Hours

Meet the scientists who are training AI to diagnose mental illness

Industry calls for more caution over MHR system

Commission announces details for first witness hearing

Peak requests $17 million to test in-facility pharmacist model

Government pledges more than $660m to aged care

Federal Government commits to ‘significant’ $662 million aged care funding boost

The Royal Commission into Aged Care Quality and Safety explained

Family of Oakden patient at the heart of first hearings in aged care royal commission

Commission hears of inappropriate use of pyschotropics for dementia

$320m funding boost for residential care

First witnesses appear at aged care royal commission

Aged care whistleblower calls for CCTV in facilities

First day of the aged care Royal Commission

Royal commission told sector experiences ‘power imbalance’

Wellness activities key to resident engagement

QLD providers told to act on combustible cladding checklist

Published: Feb 15, 2019

NATSIFAC Program Bi-annual Grant Opportunity is now open

The National Aboriginal and Torres Strait Islander Flexible Aged Care (NATSIFAC) Program 2018-2019 Bi-Annual Grant Opportunity is a targeted, competitive application process.

NATSIFAC Program service providers can apply for grant funding to address a clearly identified need that supports the delivery of aged care services. Service providers in remote and very remote Australia (geographical locations defined as Modified Monash Model 6 and 7) will be prioritised.

Read more:

NATSIFAC Program Bi-annual Grant Opportunity is now open

Published: Feb 11, 2019

Reforms continue as Aged Care Royal Commission begins

Monday 11 February 2019 will be remembered as one of the most important days for aged care in Australia, as the Royal Commission into Aged Care Quality and Safety begins its first public hearings in Adelaide.

Our Government established the Royal Commission to shine a light on the sector and the hearings will look at key features of the aged care system, the concerns of residents, families and their advocates and the experiences of people receiving aged care services.

Over the coming days and months the stories and events told before the Commission will not be easy to hear but they are necessary.

Our Government shares community expectations that the quality and safety of aged care services must be of an uncompromisingly high standard.

The Royal Commission is an opportunity to focus on the current and future needs of aged care and to ensure these expectations are met, Minister Wyatt said.

Read more:

Reforms continue as Aged Care Royal Commission begins (.pdf)

Published: Feb 10, 2019

New $662 million aged care package to support older Australians

The Morrison Government is making a further significant investment in aged care, with $320 million for residential aged care and an additional 10,000 home care packages across all levels as part of a new $662 million package to support older Australians.

The $320 million residential aged care component equates to approximately $1,800 per permanent resident and will provide additional support to the sector, over the next 18-months, to deliver quality aged care services while the Government considers longer-term reform funding options.

It builds on the existing enhancements to the viability supplement and homelessness supplement and the $50 million investment to support the transition to the new quality standards.

Prime Minister Scott Morrison said looking after older Australians was the Government’s top priority.

“We need to have a culture of respect and care and that’s why I announced the Royal Commission into Aged Care. It’s why as Prime Minister and Treasurer I have delivered thousands of additional home care places,” the Prime Minister said.

Read more:

New $662 million aged care package to support older Australians (.pdf)

Additional information on the 10 February 2019 $662 million aged care package (.pdf)

Published: Feb 1, 2019

Self-Assessment Tool for the new Aged Care Quality Standards

The new Aged Care Quality and Safety Commission finally released on Wednesday this week the new Self-Assessment Tool for the new Aged Care Quality Standards.

Now the new tool has been released we will review this document and the format it takes and see where we can build this into Manad Plus for you.

Self-assessment against the Aged Care Quality Standards is not required prior to 1 July 2019. However, on the basis that full compliance with the Aged Care Quality Standards will be required from 1 July 2019, services are encouraged to use the Self -assessment Tool to identify and address areas for improvement in order for the Aged Care Quality Standards to be met from 1 July.

Note: this is not a prescribed template and you can undertake a self-assessment in your preferred format.

See:

Self-Assessment Tool Template (Word)

Aged Care Quality Standards Guidance for Self-Assessment (PDF)

Published: Feb 1, 2019

Managing Prudential Risk in Residential Aged Care

Prudential legislation and regulations set the requirements on residential aged care providers for the management of refundable accommodation deposits (RADs) they receive from residents.

In the 2018-19 Budget the Government agreed in principle to strengthening the protections and guarantees of RADS in consultation with the sector.

Read more:

Managing Prudential Risk in Residential Aged Care

Published: Feb 1, 2019

Aged Care Quality Bulletin – January 2019

Welcome to the first monthly newsletter for the Aged Care Quality and Safety Commission.

As part of the broader reforms occurring in the aged care sector, the Commission officially opened its doors at the beginning of January, providing a single point of contact for aged care concerns and queries.

In this issue:

• Welcome to the new Commission
• New Rules to support the work of the Commission
• Standards events filling fast – don’t miss out!
• Checking your readiness for the new Standards
• Transitional rules for the new standards
• New Qassist module
• Use of restraints in aged care
• New Standards: Dignity of Risk
• Why complaints are important

Read more:

Newsletter – January 2019

Published: Feb 1, 2019

Information for Aged Care Providers – Issue #2019/1

In this issue:

• New My Aged Care website and enhanced service finder project
• Reminder: Consultation on streamlined consumer assessment for aged care closing soon
• Reminder: Have your say on the Homelessness Action Plan
• Online continence pocket guide for the aged care workforce
• Recognising the need for end of life directions for aged care

Read more:

Information for Aged Care Providers – Issue 2019/1 (.pdf)

Published: Feb 1, 2019

ICYMI: Aged Care & Healthcare in the News – 01 Feb 2019

In Case You Missed It – Below are links to recent articles on Aged Care and Healthcare that may be of interest:

Aged care royal commission must address the failings plaguing NT services, advocates say

Royal Commission into Aged Care Quality and Safety – Next steps following Provider Survey

Aged care inquiry: food under scrutiny after study finds more spent feeding prison inmates

Department updates quality advice to warn against chemical restraint

My Health Record: government warned of ‘significant’ patient data glitch

Published: Jan 31, 2019

2018-19 ACAR – Allocation of Short-Term Restorative Care Places

The Minister for Senior Australians and Aged Care and Minister for Indigenous Health, the Hon Ken Wyatt AM, MP has announced the allocation of 775 new Short-Term Restorative Care (STRC) places worth an estimated $58 million per year. These include:

• 350 in 2018-19
• 425 in 2019-20.

Read more:

2018-19 ACAR – Allocation of Short-Term Restorative Care Places

2018-19 Aged Care Approvals Round

Published: Jan 29, 2019

Royal Commission Update (18 Jan 2019)

The Preliminary Hearing was held on Friday 18 January 2019. You can find a copy of the transcript and a recording of the webcast below.

Read more:

18 January 2019 – Preliminary public hearing – Transcript (.pdf)

18 January 2019 – Ceremonial Hearing – Webcast

Published: Jan 29, 2019

ICYMI: Aged Care & Healthcare in the News – 29 Jan 2019

In Case You Missed It – Below are links to recent articles on Aged Care and Healthcare that may be of interest:

Bupa’s ninth aged care home sanctioned in 12 months over ‘severe risk’ to residents

Aged care home resident strapped to chair for total of 14 hours in one day

Surprise announcement comes on top of delays for the aged care royal commission

Commissioners outline vision for aged care inquiry

Financial performance of sector ‘disappointing’

Aged care royal commission begins with families of elder abuse victims shut out of first hearing

The Eden Alternative: “People Started To Thrive”

‘Providers who do not engage with our requests draw attention to themselves’

Royal Commission looks to the future and giving older Australians a voice

Sector responds to Royal Commission launch

Residential occupancy down and wait times up, report shows

Royal commission invites first witnesses for February hearings

GPs seek legal advice on My Health Record

Published: Jan 24, 2019

NATSIFAC Program Residential Care – Expansion Round now open

The National Aboriginal and Torres Strait Islander Flexible Aged Care (NATSIFAC) Program 2018-2019 Residential Care – Expansion Round is a targeted, competitive application process. Eligible applicants can apply for high care residential aged care places, to be delivered in remote and very remote Australia (geographical locations defined as Modified Monash Model (MMM) 6 and 7).

Read more:

NATSIFAC Program Residential Care – Expansion Round now open

National Aboriginal and Torres Strait Islander Flexible Aged Care Program 2018-2019 Residential – Expansion Round

Published: Jan 23, 2019

Have your say: Aged Care Diversity Framework – Homelessness Action Plan

The Diversity Sub-group of the Aged Care Sector Committee has started work on an action plan under the Aged Care Diversity Framework to help the aged care sector support older people experiencing, or at risk of, homelessness (the Homelessness Action Plan).

Read more:

Have your say: Aged Care Diversity Framework – Homelessness Action Plan

Aged Care Homelessness Action Plan- Survey for professionals and providers

Aged Care Homelessness Action Plan- Survey for older people