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The Commission is extremely concerned if any aged care consumer is being inappropriately restrained, either through physical means such as the use of a belt, or chemical means such as by using antipsychotic medication.
The Commission requires all residential aged care services to demonstrate that alternative strategies are used to manage challenging behaviours. Where absolutely necessary and therapeutically indicated, use of restraints such as antipsychotic medications must be a last resort and for as little time as possible, consistent with best practice guidance.
Aged Care Quality and Safety Commissioner Ms Janet Anderson said: “The recent questions and concerns raised about the use of restraints in the aged care sector has further sharpened our focus on this important area of care.
Safeguarding Against Inappropriate Use of Physical or Chemical Restraint (.pdf)
Attached is a communique from the Department of Human Services.
Message from DHS: Quarterly Review January 2019
DHS Provider Communique: Quarterly Review January 2019 (.pdf)
The Royal Commission is a crucial step forward in determining the full extent of problems in aged care and understanding the challenges and opportunities in delivering quality, sustainable aged care services now and into the future.
It will go to the structural reforms required, identifying where we as a nation need to make further substantial changes.
Ultimately, I want it to help build a national culture of respect for ageing and senior Australians.
As the Royal Commission goes about its critical work, our Government’s rigorous reform program will continue at full pace, with the new Aged Care Quality and Safety Commission, upgraded Aged Care Quality Standards and record levels of funding support for senior Australians.
Aged Care Royal Commission a Crucial Step Forward (.pdf)
On 17 January 2019, the Minister for Senior Australians and Aged Care, the Hon Ken Wyatt AM, MP announced $15 million in funding for existing Commonwealth Home Support Programme (CHSP) providers delivering home modifications services.
CHSP home modifications growth funding announced
CHSP Growth Funding 2018
Chemical and physical restraint in aged care homes will be better regulated, following extensive examination of this important issue over the past 18 months.
Incidents of over use of physical and chemical restraint will not be tolerated and draft changes to regulations are expected to be released within weeks.
This will build on work already undertaken.
Managing and minimising restraint is already a top priority for the Chief Clinical Adviser at the new Aged Care Quality and Safety Commission, established on 1 January 2019, by the Liberal National Government.
Our Government’s new Aged Care Quality Standards – the first upgrade of standards in 20 years – also stipulate best-practice clinical care to minimise the use of chemical and physical restraint.
The new Standards will come into full force on 1 July 2019.
Aged Care Restraint Regulation to Protect Senior Australians (.pdf)
The new Aged Care Quality and Safety Commission website is now up. See: https://www.agedcarequality.gov.au/
To make yourself familiar with the changes there is a page called ‘New Rules: Providers’ containing:
• Key changes for providers information sheet
• Language glossary
• Fact sheets on key changes:
o Accreditation and re-accreditation key changes fact sheet
o Assessment contacts key changes fact sheet
o Commonwealth home support programme key changes fact sheet
o Consent to access premises key changes fact sheet
o Quality review key changes fact sheet
o Request for specified information key changes fact sheet
o Review audits key changes fact sheet
o Transitional arrangements key changes fact sheet
New Rules: Providers
Regulatory Policy Helpdesk
From 2 January 2019 providers can access a Regulatory Policy Helpdesk for support in understanding how the Commission will operate under the Aged Care Quality and Safety Commission Rules 2018.
Welcome to 2019, we hope you had a great Christmas and New Year period.
2019 is going to be a big year for Aged Care with the new Aged Care Quality and Safety Commission commencing, the Royal Commission into Aged Care Quality and Safety getting underway and the upcoming changes to the Accreditation Standards from 1 July 2019.
We now have almost all our staff back-on-deck as I’m sure many of you do too. So if you have any questions you didn’t get around to asking at the end of last year then please get in touch 1300 62 62 32 and speak with your dedicated Client Manager as to how Manad Plus can best help you going forward in 2019.
NOTE: The 18th January Royal Commission preliminary hearing will also be live webcast via the Royal Commission website.
The Management Advantage office will be closed on:
• Monday 28th January 2019 (for the Australia Day Public Holiday)
Note: The Manad Plus Help Desk will be OPEN on Australia Day.
In Case You Missed It – Below are links to recent articles on Aged Care and Healthcare that may be of interest:
The Butterfly Model Of Care: “This Is How Aged Care Should Be”
Commissioner Lays Groundwork For New Era In Aged Care
The Commissioners will issue Practice Guidelines to assist parties, witnesses and members of the public involved with the Royal Commission.
These provide comprehensive guidance and details on the format and referencing to be adopted by those who are requested in the future to provide information to the Royal Commission.
Document Management Protocol for the Royal Commission into Aged Care Quality and Safety (.pdf)
FAQ has been updated: 10 January 2019
• FAQ on Aged Care Approved Provider Information Request (.pdf)
Preliminary Hearing (Adelaide) – 18 January 2019
The rollout of an additional 10,000 new high-level home care packages begins this week, helping more senior Australians to remain living independently in their own homes.
The home care expansion is part of the Liberal National Government’s half-billion dollar ($552.9 million) aged care funding increase, announced in December 2018.
All of the additional 5,000 Level Three and 5,000 Level Four packages will be allocated by 30 June 2019, providing funding for up to $50,000 of care services per person per year including nursing, home assistance, nutrition and meal preparation and transport support.
10,000 extra home care packages to benefit senior Australians (.pdf)
Today marks a new era for Australian aged care, with the independent Aged Care Quality and Safety Commission opening its doors, launching its one-stop quality and safety website and the single new contact number for aged care concerns and queries: 1800 951 822.
Minister for Senior Australians and Aged Care Ken Wyatt AM said the new Commission was a landmark Liberal National Government aged care reform and would better target sub-standard care and ensure the safety and security of senior Australians.
“With the motto ‘Engage, Empower and Safeguard’, the Commission flags a new beginning for aged care quality and safety,” Minister Wyatt said. “A single Commissioner overseeing compliance monitoring, complaints and customer service means no more silos.
“For the first time, senior Australians and their loved ones have one place to go when they need help, want to raise a concern, or access information about an aged care service.
New Commission, New Era for Aged Care Quality and Safety (.pdf)
The department is seeking Expressions of Interest (EOIs) from organisations for proposals seeking to trial or use innovative approaches for the delivery of Commonwealth Home Support Programme (CHSP) services. The EOI process will close 2pm (Canberra time), Friday 1 February 2019.
CHSP Innovation Funding – Expression of Interest now open
The retirement living industry has today officially launched a new industry code of conduct and is urging all retirement village operators to sign up over the next 12 months to demonstrate their commitment to high standards and resident satisfaction.
The Retirement Living Code of Conduct is the initiative of two peak industry bodies representing retirement living operators across Australia – the Retirement Living Council (which is part of the Property Council of Australia) and Leading Age Services Australia (LASA).
The new code, which is scheduled to be rolled out from 1 January 2019 and take full effect from 1 January 2020, has been finalised after an extensive 12-month development process including consultation with retirement village operators, residents and other interested stakeholders earlier this year.
Retirement Living Code of Conduct Launched (.pdf)
Retirement Living Code of Conduct (.pdf)
In this issue:
• Operational hours over the holiday period
• Consultation – streamlined consumer assessment for aged care
• Check for valid ACAT approval
• 2017–18 Report on the Operation of the Aged Care Act 1997 now available
• Home care and the Australian Consumer Law
• Specialist Dementia Care Program roll out
Information for Aged Care Providers – Issue 2018/23 (.pdf)
In Case You Missed It – Below are links to recent articles on Aged Care and Healthcare that may be of interest:
Peaks welcome boost to residential aged care funding
Art therapy a stroke of creativity
MYEFO measures ‘unlikely to help’ embattled providers
New retirement code of conduct to promote resident safety, dignity and happiness
RLC and LASA officially launch voluntary Code of Conduct – to start 1 January 2020
The Maximum Permissible Interest Rate (MPIR) applicable to accommodation prices and to refund periods for refundable deposit balances and accommodation bond balances will decrease from 5.96% to 5.94% for the period of 1 January to 31 March 2019.
The Base Interest Rate remains unchanged at 3.75%.
Refundable Deposit Balance and Accommodation Bond Balance Refund Interest Rates
Schedule of Fees and Charges for Residential and Home Care From 1 January 2019 (.pdf)
Schedule of Fees and Charges for Pre 1 July 2014 Residents from 1 January 2019 (.pdf)
LASA partnered with PwC Australia to deliver a webinar to effectively manage the Royal Commission process. What to expect, how to prepare for the year ahead, and how to manage it successfully.
Watch it here:
LASA Royal Commission Webinar
Please ensure that you nominate an additional My Aged Care Organisation Administrator to help manage your outlets. This is essential at this time of year when your usual Administrator may be on leave.
Instructions on how to set up an Administrator are in the My Aged Care Provider Portal User Guide Part One, on the department’s website.
How to nominate additional My Aged Care Organisation Administrators
My Aged Care Provider Portal User Guide: Part One – Administrator Functions
The Liberal and Nationals Government will deliver more support for older Australians, with a half a billion dollar ($552.9 million) increase to aged care funding including the release of 10,000 high-level home care packages within weeks.
We understand that older Australians prefer to receive support and services in their own home and live independently for as long as possible.
The 10,000 new high-level home care packages deliver important services at home, such as complex clinical care from a range of providers, nursing and mobility care, nutrition, hydration and meal preparation and transport support.
The packages and will be available in early 2019 and will be spilt across 5,000 level three and 5,000 level four care packages, providing up to $50,000 per person in services each year.
The $287 million home care expansion is on top of the extra 20,000 packages funded in the past year, which combined will result in a record 40 per cent increase in the number of people receiving home care packages.
Boosting support for older Australians (.pdf)