Stay connected and stay up-to-date with what is happening in the aged care industry and with Manad Plus

Published: March 25, 2020
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healthdirect Coronavirus (COVID-19) Symptom Checker

To find out if you meet the Australian Government guidelines for coronavirus (COVID-19) testing, answer a series of questions.

These include information about:

• your age and gender
• any emergency symptoms you may be experiencing
• your state or territory
• whether you’re a healthcare worker
• any recent foreign travel
• whether you’ve been in contact with someone who has been diagnosed with COVID-19

Read more:

healthdirect Coronavirus (COVID-19) Symptom Checker

Published: March 25, 2020
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Training to help nurses re-enter the health workforce

The Australian Government will provide funding for registered nurses to undertake online education to enable them to re-enter the clinical workforce and assist with the national response to the COVID-19 pandemic.

Despite swift action by Australian governments, the number of COVID-19 cases will continue to grow.

It is likely that unprecedented demand for health care will put pressure on our health system and health professionals, especially doctors and nurses whose work is vital to protecting and saving lives.

The Government will provide up to $1 million to the Australian College of Nursing (ACN) to provide an online refresher course with up to date information about acute nursing care, including latest evidence based guidelines on COVID-19 infection control.

Read more:

Training to help nurses re-enter the health workforce

Published: March 25, 2020
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MindSpot Wellbeing Plus Course

MindSpot offers a ‘Wellbeing Plus’ online course for people 60+ years. It aims to help older adults learn to manage stress, anxiety, worry, low mood and depression. The course was funded by a grant from beyondblue.

What is involved?

The Wellbeing Plus course consists of five lessons over an eight-week period. It is designed to provide you with the information and skills that you would normally receive from a mental health professional. You can choose to receive weekly therapist support during the course, or you can choose to contact us when you need to. The course aims to help people break unhelpful habits and learn the following core psychological skills:

• How to recognise the cycle of symptoms involved in anxiety and depression
• How to recognise and challenge unhelpful thoughts and beliefs
• How to recognise and manage physical symptoms of anxiety and depression
• How to gain confidence by learning to safely confront things you have been avoiding
• How to stay well once the course has finished

Who is this course for?

The Wellbeing Plus Course is recommended for people who:

• Are 60 years of age or older
• Are Australian residents
• Experience low mood, depression, stress, social anxiety, panic attacks or general worry
• Have at least four hours a week to spend working on the course and practising the skills

Read more:

MindSpot Wellbeing Plus Course

Coronavirus (COVID-19): Staying Resilient – 10 Tips (.pdf)

Published: March 25, 2020
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New process for ordering PPE supplies for Aged Care Sector

Aged care providers that require Personal Protective Equipment (PPE) must now email for all requests – please don’t approach Primary Health Networks.

All requests will be triaged by the Department of Health with priority given to facilities, programs and workers where there has been a confirmed case of COVID-19.

Requests can be made by aged care services and any workers providing support to people receiving aged care support living in the community.

The following information must be provided in your email request:

• the facility, program or service requiring PPE
• if you have had a confirmed case of COVID-19 at your facility, program or service
• types and quantities of PPE required – please note, only masks are available at this stage and other PPE will be provided when available
• details of other suppliers you have attempted to source PPE stock from.

If your facility, program or service is experiencing an outbreak of influenza the above process applies.

The Department of Health will triage your request to determine priority and may be in contact with you for further information.

Once approved the request for supplies will be shared with the National Incident Room who will work with your State or Territory Government to distribute the supplies.

It is important to remember that if you do not have a confirmed case of COVID-19 within your facility, program or service you should expect delays in receiving your PPE due to the increase in demand.

Emails previously sent to the National Stockpile address do not need to be resent as they have been captured in this new, dedicated aged care process.

Read more:

New process for ordering PPE supplies for Aged Care Sector

Published: March 25, 2020
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New COVID-19 e-learning module for aged care workers now online

The Department of Health has released the first module in a new eLearning program aimed specifically for Aged Care workers on appropriate health management techniques in all aged care settings.

Module 1: Personal Safety can be accessed here:

On completion of this module, participants will be able to:

• describe how you can minimise the risk of developing COVID-19
• identify what to do if you develop symptoms of COVID-19
• demonstrate to others how to perform effective hand hygiene
• explain how to practise cough and sneeze etiquette.
• More modules will be released across the week and available here.

Read more:

COVID-19 Infection Control Training

New eLearning module for Aged Care workers now online

Published: March 25, 2020
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IMPORTANT: Manad Plus Help Desk Update (25/03/20)

State governments across Australia are enacting various and at times, differing measures to control the spread of COVID-19. These requirements are being updated and upgraded frequently.

We have therefore decided to close our main office in Melbourne in preparation for what will most likely be an upcoming lockdown in the coming days/weeks.

Starting Monday 30th March 2020 all Management Advantage staff will be working remotely, where possible.

We will, therefore, be moving all support channels in the short-term (from 6:00 pm Friday 27th March) to ’email only’ via Our landline of 1300 62 62 32 will no longer be monitored from Monday so please inform your staff of this. Our existing email support ticket system will continue to operate as usual as this can be accessed remotely by our support team.

We encourage all our clients to send all emails to, clearly outline what your request/issue/question(s) etc. is and include your email signature in ‘all’ replies, so we have quick and easy access to your key contact numbers.

We will then triage your email to the correct person in our team to assist and best support you in these difficult times. If we require further details, then we may request this via email or we will call you and may use TeamViewer so we can connect live to your PC and step through what you want to do as we currently do now.

Please note there may be some teething issues as we get all the ‘tech’ right for each staff member, but we hope this will be as seamless for you as possible. We appreciate our clients (and all aged care organisations) are under an immense amount of pressure and stress, and we are here to help and make your life as easy as possible. If we can be of any assistance or you are unsure how to use any features within Manad Plus, then please reach out for help.


To ensure our Help Desk team can best support your staff when they are contacting us, please remember when emailing it makes it much easier to reply quickly and accurately when a screenshot is attached. This allows us to see where you are within Manad Plus and better understand what you are viewing.

If you are unsure how you can take a screenshot of what is on your screen, then you can generally do this via the PrtScn (Print Screen) key on your keyboard and then paste this into your email. There are also a variety of tools for screen captures where you can also add mark-ups, such as the ‘Snipping Tool’ built into most Windows PCs or the newer ‘Snip & Sketch’ application.

You may need to speak to your IT Administrator if you are unable to use these tools or if they are not installed.

See: Snip & Sketch

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Management Advantage Pty Ltd
Suite 2, 430 Rae Street
Fitzroy North
VIC 3068
We are all working remotely now, please email


We are all working remotely now, please email